Experienced Director of Client Management - Virtual - Driving Revenue Growth and Customer Satisfaction at arenaflex

About arenaflex

At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. Our mission is to create a career journey that's unique and meaningful to each individual, with benefits, programs, and flexibility that support personal and professional growth.

Our Culture and Values

At arenaflex, we're recognized for our contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day. We do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong.

Join arenaflex and Let's Lead the Way Together

We're seeking an experienced Director of Client Management to join our team in Southern California. As a Director, you'll oversee a portfolio of merchant relationships with companies headquartered across the region. Your team will be responsible for growing American Express revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts.

About the Role

As the Director of Account Development/Client Management, you'll lead a team of 5 Senior Client Managers to grow American Express revenue, by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies.

Key Responsibilities:

• Lead a team of 5 senior client managers and help them manage, deepen and improve relationships with 400+ respected brands.
• Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.
• Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management.
• Lead your team in maintaining and strengthening American Express' business by showcasing value, growing revenue, improving share, and increasing profitability.
• Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators.
• Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.
• Model key sales behaviors/skills and balance deal and skill coaching.
• Increase Merchant Satisfaction and maximize profits with an enterprise approach.

Essential Qualifications:

* 10+ years of experience in client management, sales, or a related field * Proven track record of driving revenue growth and improving customer satisfaction * Strong leadership and coaching skills, with experience in developing and motivating high-performing teams * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop innovative solutions * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines

Preferred Qualifications:

* Experience working in the payments industry, with knowledge of payment trends and economic/competitive indicators * Experience developing and implementing sales strategies and tactics to drive revenue growth * Experience working with diverse client bases, including B2B and B2C companies * Experience partnering with internal colleagues to develop partnership and marketing assets * Experience modeling key sales behaviors/skills and balancing deal and skill coaching

Skills and Competencies:

* Strong leadership and coaching skills * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to analyze complex data and develop innovative solutions * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong knowledge of payment trends and economic/competitive indicators * Ability to build strong relationships with clients and colleagues * Experience developing and implementing sales strategies and tactics to drive revenue growth

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our colleagues grow and develop their careers. As a Director of Client Management, you'll have opportunities to: * Develop and implement sales strategies and tactics to drive revenue growth * Build strong relationships with clients and colleagues * Analyze complex data and develop innovative solutions * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Develop and implement coaching and training programs to improve team performance * Partner with internal colleagues to develop partnership and marketing assets

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that everyone should feel seen, heard, and valued, and we strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

Compensation, Perks, and Benefits:

At arenaflex, we offer a competitive compensation package, including: * Salary * Bonus * Benefits (health, dental, vision) * Paid time off * Flexible work arrangements * Professional development opportunities

Conclusion:

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Director of Client Management at arenaflex, you'll have the opportunity to lead a high-performing team, drive revenue growth, and improve customer satisfaction. Join us and let's lead the way together! Apply for this job