Experienced Call Center Representative – Data Entry and Patient Enrollment

Join arenaflex, a leading healthcare and retail company, in a remote work opportunity that offers a competitive hourly rate of $25-$35. At arenaflex, we are committed to making a positive impact on people's lives through better health and well-being. As a remote Call Center Representative, you will play a vital role in supporting our patients and clients by providing exceptional customer service, data entry, and patient enrollment services. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare and retail company that operates in the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA). With a legacy of over 100 years, arenaflex is dedicated to making a positive impact on people's lives through better health and well-being. Our company operates over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving almost 10 million clients every day. arenaflex is proud to be a local healthcare leader, providing an extensive range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.

Job Summary

As a remote Call Center Representative, you will be responsible for providing exceptional customer service, data entry, and patient enrollment services to our patients and clients. You will work under direct supervision, following established guidelines and procedures to ensure accurate and timely completion of tasks. Your primary responsibilities will include:

• Utilizing arenaflex's solution information entry strategies and rules to process new patient enrollment by entering information into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to obtain missing pharmacy data, deciphering clinical abbreviations (SIG codes), and resolving all information entry-related exceptions.
• Handling correspondence to patients (inbound calls, visits, messages) and resolving outbound decisions to prescribers and patients as needed.
• Resolving external exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing as per individual arrangement requirements.
• Making phone calls to guarantors and others to obtain data, gain supersede endorsement, or otherwise resolve external exceptions.
• Providing support to pharmacists, both in-office and in-remote locations, and recognizing and conveying issues to senior-level staff as needed.

Key Responsibilities

* Utilize arenaflex's solution information entry strategies and rules to process new patient enrollment by entering information into the proper system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing pharmacy data, decipher clinical abbreviations (SIG codes), and resolve all information entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as needed.
• Resolve external exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing as per individual arrangement requirements.
• Make phone calls to guarantors and others to obtain data, gain supersede endorsement, or otherwise resolve external exceptions.
• Provide support to pharmacists, both in-office and in-remote locations, and recognize and convey issues to senior-level staff as needed.

Essential Qualifications

* High school diploma or equivalent (GED).

• Basic computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
• Basic web search skills (e.g., open a program, type in URLs in the address bar, use a search engine, bookmark a website, navigate using back/forward/stop buttons, and complete forms online).
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy technician experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as granted by the State Board of Pharmacy or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35.

• Opportunity to work in a remote environment with a leading healthcare and retail company.
• Comprehensive training and onboarding program.
• Ongoing support and development opportunities.
• Dynamic and inclusive work environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disability Accommodations

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please notify us in advance.

Veterans and Individuals with Disabilities

arenaflex is proud to be an equal opportunity employer and welcomes applications from veterans and individuals with disabilities. We are committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or concerns about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job