Experienced Customer Service Manager – Retail Store Operations and Leadership

At arenaflex, we're committed to creating a culture of belonging and fostering an inclusive environment where everyone can thrive. As a leading retail company, we're dedicated to empowering our employees to be their authentic selves and providing exceptional customer experiences. If you're a motivated and customer-focused leader looking to take your career to the next level, we invite you to join our team as an Experienced Customer Service Manager – Retail Store Operations and Leadership.

Job Purpose:

As a Customer Service Manager at arenaflex, you'll play a critical role in creating an outstanding customer experience while directing and supervising all functions, duties, and activities of the front end. You'll ensure that all current customer service, cash control, labor control, expense, and supply controls, asset protection, maintenance, physical safety, food safety, associate, and customer engagement policies are being followed. This role requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.

Key Performance Indicators:

* Overall Customer Satisfaction OSAT (Service): Gauges the customer experience in each respective area of the business, focusing on Assortment, Cleanliness, Freshness, Staff Friendliness, and Stock Availability.

• Produce Scanning: Ensures customers are correctly charged, the department is replenished properly, and decreases the risk of shrink.
• Items per Bag: Gauges the potential over-spending of bags when not meeting the company goal.

Essential Responsibilities:

*

Store Leadership (30%):

+ Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies. + Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. + Demonstrates and role models exceptional customer service, exceeding customer expectations. + Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies.

Fiscal Leadership (30%):

+ Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses, including labor and supply management, and cash control with a high level of integrity, urgency, and responsibility. + Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling, and work planning. + Analyzes P&L for business opportunities and determines areas for improvement.

Department Leadership (15%):

+ Participates actively as a coordinated, motivated management team. + Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety, and sanitation. + Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location.

Associate Leadership (15%):

+ Responsible and accountable for the hiring and training execution in the store. + Ensures that recruiting, interviewing, and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company-established compensation guidelines. + Exercises ability to coach, hold associates accountable, separate associates when necessary, or effectively recommend the same.

Safety and Compliance (10%):

+ Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA), and Country of Origin Labeling (COOL). + Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. + Cultivates a culture of safety within the store.

Qualifications:

*

Required Education:

+ High School Diploma or Equivalent

Preferred Education:

+ Bachelor's Degree in Business or related field

Language(s) Required:

+ English

Language(s) Preferred:

+ English and Spanish

Relevant Experience:

+ Supervisory Experience: 3-6 years minimum

Knowledge, Skills & Abilities Required:

+ Authorization to work in the United States or the ability to obtain the same. + Successful completion of pre-employment drug testing and background check. + Proficient with computer applications used in effectively operating the department. + Strong customer service skills. + Exceptional interpersonal, motivational, and communication skills. + Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. + High standard of integrity and reliability.

Environmental Factors:

* Retail - Location Management: Physical Demands: + While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. + The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. + The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.

• Working Conditions:

+ While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.

• Safety Risk Factors:

+ The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment, and be exposed to sharp objects. + The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes, and sprays, hazardous cleaning solutions, and other toxins.

Travel Percent:

* Overnight: Occasional

• No

Shift(s):

* Varied shifts, to include morning, afternoon, evening, and closing shifts. Includes a minimum of one (1) closing shift each week. If you're a motivated and customer-focused leader looking to take your career to the next level, we invite you to join our team as an Experienced Customer Service Manager – Retail Store Operations and Leadership. Apply now and become a part of arenaflex's dynamic team! Apply for this job