Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in the retail industry. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving sales growth, building customer loyalty, and ensuring a seamless shopping experience for our valued customers. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with our dynamic team, we want to hear from you!

Job Summary:

As a Retail Customer Service Associate at arenaflex, you'll be the face of our brand, providing expert advice and guidance to customers on our wide range of print, signs & graphics, and shipping services. You'll be responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending suitable FedEx Office products and services. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities:

* Deliver exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide expert advice and guidance to customers on our print, signs & graphics, and shipping services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store environment
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow FedEx Office standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Functions:

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications:

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to work in a team environment and provide excellent customer service
• Basic math skills and ability to handle cash and make change
• Ability to operate a Point of Sale terminal (POS) and other retail equipment
• Familiarity with print, signs & graphics, and shipping services
• Ability to lift, move, and maneuver heavy equipment and supplies

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members are passionate about delivering exceptional customer experiences and are dedicated to helping our customers achieve their goals. We offer a dynamic and fast-paced work environment, with opportunities for professional growth and development.

Compensation, Perks, and Benefits:

* Competitive hourly rate

• Opportunities for career advancement and professional growth
• Comprehensive training program to help you develop your skills and knowledge
• Discounts on arenaflex products and services
• Access to a wide range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching
• Paid time off and holidays
• Opportunities for bonuses and incentives

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations:

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring:

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job