Experienced Customer Service Representative – Temporary Contract Position at arenaflex

Join arenaflex, a leading manufacturing company, as a temporary Customer Service Representative to cover a contract position for the next 4 months until mid-February. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers, processing orders, and ensuring seamless communication between customers and our company.

About arenaflex

arenaflex is a dynamic and innovative manufacturing company dedicated to delivering high-quality products to our customers. We are committed to fostering a culture of excellence, teamwork, and continuous improvement. Our team is passionate about providing exceptional customer service, and we are seeking a talented individual to join our ranks.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Serving as the primary point of contact and liaison between customers and our company, providing prompt and professional responses to customer inquiries.
• Assisting with EDI data entry, including processing complaints, orders, errors, account questions, billing, and cancellations.
• Processing purchase order confirmations, advanced ship notifications, and invoicing systems for all EDI orders.
• Handling inbound and outbound calls from/to wholesalers, distributors, consumers, business customers, and Account Managers.
• Processing incoming problem tickets from Distributor and Direct Customers.

Key Skills and Qualifications

To be successful in this role, you will need:

• 2 years of experience in order processing, EDI, and processing purchase orders.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Proficiency in using computer software and systems, including EDI data entry and invoicing systems.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• High school diploma or equivalent required.

Preferred Qualifications

* Experience working in a manufacturing environment, with knowledge of EDI orders and processing systems.

• Familiarity with customer relationship management (CRM) software and systems.
• Certification in customer service or a related field.

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues.
• Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
• Proficiency in using computer software and systems, including EDI data entry and invoicing systems.
• Strong attention to detail, with the ability to accurately process orders and data.

Career Growth Opportunities and Learning Benefits

As a temporary Customer Service Representative at arenaflex, you will have the opportunity to:

• Gain experience working in a dynamic and innovative manufacturing company.
• Develop your skills and knowledge in customer service, EDI, and processing systems.
• Work with a talented team of professionals who are passionate about delivering exceptional customer service.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued and supported. Our company culture is built on the principles of teamwork, innovation, and continuous improvement. We offer a range of benefits and perks, including:

• Competitive hourly rate of $20-$25 per hour.
• First shift schedule, with regular working hours of 8 AM - 5 PM.
• Comprehensive benefits package, including health, incentive and recognition program, and 401K contribution (based on eligibility).
• Opportunities for career growth and development, with ongoing training and development programs.

How to Apply

If you are a motivated and customer-focused individual with experience in order processing, EDI, and processing purchase orders, we encourage you to apply for this temporary contract position at arenaflex. Please submit your application, including your resume and cover letter, to [insert contact information].

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, and are committed to providing a fair and inclusive hiring process.

Accommodation Requests

If you require a reasonable accommodation to make your application or interview experience a great one, please contact our HR department at [insert contact information].

Application Deadline

This posting is open for thirty (30) days. We encourage you to apply early, as we will be reviewing applications on a rolling basis. Apply Job! Apply for this job