Experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level) at arenaflex
At arenaflex, we're on a mission to revolutionize the way we interact with customers online. As a growing company, we're looking for talented and enthusiastic individuals to join our team as Online Chat Specialists (Entry Level). If you're a motivated problem solver with a passion for delivering exceptional customer service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of customer service. We're a team of passionate individuals who are dedicated to providing top-notch support to our clients and their customers. With a focus on technology and innovation, we're constantly pushing the boundaries of what's possible in the world of online customer service.
The Role
As an Online Chat Specialist at arenaflex, you'll be the face of our company, interacting with customers on a daily basis via our online chat software. You'll be responsible for providing prompt and accurate assistance to customers, resolving issues, and promoting our clients' products and services. This is a remote position, which means you'll have the flexibility to work from home and enjoy a better work-life balance.
Responsibilities
As an Online Chat Specialist, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To be successful in this role, you'll need:
- A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- An upbeat, positive, kind, empathetic personality
What We Offer
As an Online Chat Specialist at arenaflex, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Why Join arenaflex?
At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and fun. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for professional development and career growth. If you're looking for a challenging and rewarding role that will allow you to make a real difference in the lives of our customers, we want to hear from you!
How to Apply
If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job