Customer Experience Representative - Mom & Baby at arenaflex

Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, arenaflex is excited to invite you to join our team as a Customer Experience Representative - Mom & Baby!

About arenaflex

arenaflex is revolutionizing the home health products and equipment industry by prioritizing our customers, community, and coworkers. We're a fully remote team of dedicated professionals who are committed to creating a better way of doing business. With a focus on innovation, collaboration, and customer satisfaction, we're taking the industry by storm.

The Opportunity

Our Mom and Baby team is a dynamic and growing division within arenaflex, consisting of 40 customer service representatives, 7 inside sales managers, and a supportive team of experts. We provide breast pumps, maternity compression, and lactation support services to new and expectant mothers, as well as expecting mothers, MD offices, and insurance providers. As a Customer Experience Representative - Mom & Baby, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

Primary Responsibilities

As a Customer Experience Representative - Mom & Baby, your primary responsibilities will include:

• Working with customers who have requested mom and baby items through insurance
• Overseeing orders nationwide for mom and baby items through insurance
• Interfacing with existing customers to determine which products meet their needs
• Presenting arenaflex's services and handling inbound calls/emails from patients to convert them to potential sales
• Contacting patients through outbound phone calls and emails to investigate and troubleshoot customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting and prompt follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts
• Documentation processing, including verification of insurance and order entry
• Maintaining HIPAA/patient confidentiality and adhering to laws, regulations, and policies

Skills for Success

To succeed in this role, you'll need:

• Excellent customer service skills and the ability to handle high call volumes
• Strong verbal, written, listening, and presentation communication skills
• Self-motivation, high energy, and an engaging level of enthusiasm
• Exceptional critical thinking and organizational skills, with the ability to multi-task and research
• Proven work history illustrating stability, reliability, and strong work ethics
• Sensitivity to patient care issues and the ability to maintain HIPAA confidentiality
• Compliance with laws, regulations, and policies, which is a condition of employment and an element of job performance

Required Qualifications

To be considered for this role, you'll need:

• A high school diploma or equivalent, with some college preferred
• Microsoft Office computer skills
• 1+ years of customer service experience, with 1+ years of multiple phone line experience
• Starting rate: $18 an hour!

What arenaflex Offers

As a valued member of our team, you'll enjoy:

• Competitive pay and benefits, including health plans with FSA or HSA options, dental, and vision insurance
• Optional life insurance and 401K with company match
• 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays and PTO accrual from day one
• Employee Assistance Programs and a range of other benefits and perks

About Our Culture

At arenaflex, we're proud of our commitment to our employees and our community. We've been recognized for our achievements, including:

• Family Forward Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

Join Our Team

If you're looking for an opportunity to make an impact and join an organization with unlimited growth potential, we want to hear from you! arenaflex is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Apply Now

Ready to take the next step in your career? Apply now to join our team as a Customer Experience Representative - Mom & Baby at arenaflex! Apply Job! Apply for this job