Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in new and exciting ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences that exceed expectations and drive loyalty.

About arenaflex

arenaflex is a leader in the telecommunications industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers.

Your Role

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. You'll be the face of arenaflex, answering incoming calls, responding to requests, and identifying customer needs to proactively offer our products and services.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A person who enjoys the fast pace and urgency needed to manage incidents and can juggle multiple priorities
• Empathy and communication skills that make it possible to diffuse sensitive situations
• A drive to provide exceptional customer service and take real ownership of customer concerns
• A passion for staying connected to what matters most to our customers

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A remote work environment with occasional in-person trainings and meetings

• 37.5 scheduled weekly hours
• A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
• A comprehensive total rewards package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A compensation range of $579.50 to $1,718.00 weekly based on a full-time schedule, with the potential to earn more in an incentive-based position

Join Our Team

If you're a customer-focused, sales-driven individual who is passionate about delivering exceptional experiences, we encourage you to apply. Even if you don't meet every "even better" qualification listed above, we're looking for talented individuals who are eager to learn and grow with our team.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences and striving for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.

Apply Now

Ready to join our team and start delivering exceptional experiences across arenaflex's network? Click the link below to apply: Apply Job! Apply for this job