Experienced Customer Service Representative – Remote Position at arenaflex

Job Summary:

Are you passionate about delivering exceptional customer experiences and looking for a challenging and rewarding remote opportunity? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers via phone, email, live chat, and self-service channels. If you have a strong passion for customer service, excellent communication skills, and a proven track record of success in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of comprehensive waste management and environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to make a positive impact on our communities and the environment. Our team is dedicated to providing exceptional service to our customers, and we are looking for like-minded individuals to join our team.

Job Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Handling customer service inquiries and transactions independently and proficiently
• Demonstrating active listening skills and confirming understanding of customer needs, issues, and requests
• Using authorized systems to gather information, provide information, and/or update customer records
• Providing standard information and education regarding service options, charges, billing, and contracts
• Demonstrating ownership of the customer issue by providing one call resolution
• Making every reasonable attempt to resolve the customer's issue and exhausting all other solutions before escalating the customer's query
• Serving as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
• Communicating concise and accurate information
• Listening for and identifying opportunities to cross-sell additional products and services
• Establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Supporting other service lines when required
• Attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Completing cross-training with Operations, Sales, and Billing

Qualifications:

To be successful in this role, you will need:

• High school diploma or G.E.D (accredited)
• One (1) year of previous customer service experience (in addition to education requirement)
• Excellent verbal, written, and analytical skills
• Computer skills – MS Office
• Typing skills
• Professional phone etiquette
• Ability to multitask
• Ability to react well under pressure and treat others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Is consistently at work and on time
• Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
• Balances team and individual responsibilities and helps build a positive team spirit
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Work Environment:

As a remote employee, you will be working from home and will need to have a dedicated workspace with a reliable internet connection. You will also need to be able to physically connect your computer to the modem or router. arenaflex provides a comprehensive training program to ensure your success in this role.

Benefits:

arenaflex offers a competitive total compensation package, including:

• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days
• Opportunities for career growth and professional development

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

About Our Team:

At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth and development. Join our team and be part of a company that is dedicated to making a positive impact on our communities and the environment.

Equal Employment Opportunity:

arenaflex is an EEO/Affirmative Action Employer and welcomes applications from diverse candidates. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Remote Work Requirements:

* High Speed Internet (Minimum 50mbs download and 10mbs upload)

• A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
• The ability to physically connect the computer to the modem or router

Salary Range:

The expected salary range for this position is $15.00 - 20.00 per hour. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Training and Development:

arenaflex provides comprehensive training and development opportunities to ensure your success in this role. Our training program includes:

• 7 weeks of virtual training
• Ongoing coaching and feedback
• Opportunities for cross-training and professional development

Certifications, Licenses, Registrations, or Other Requirements:

None required.

Other Knowledge, Skills, or Abilities Required:

* Bilingual in Spanish is a plus

• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Ability to communicate effectively with customers and team members
• Ability to work independently and as part of a team
• Ability to adapt to changing situations and priorities

Work Schedule:

* Day Shift: Monday - Friday, potential Saturday Shifts

Location:

* Remote position - Must live within 50 miles of a WM Center Site near the states of AZ, CO, TN, TX, MS, AL, MI, PA, WI, IL, MA

Apply Now:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply Job! Apply for this job