Experienced Customer Support Representative - Night and Weekend Shift - Coppell, TX Area
At arenaflex, we're passionate about empowering artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With a global presence and a team of over 1,800 employees, we're one of the world's leading printing, warehousing, and fulfillment companies. Our commitment to innovation and customer satisfaction has earned us a spot among the fastest-growing businesses in the US, and we're excited to welcome talented individuals like you to our team.
About arenaflex
arenaflex is a dynamic and rapidly expanding company that's dedicated to helping creatives bring their visions to life. With a customer base of over 300,000 and a reputation for exceptional service, we're the go-to partner for artists, designers, and entrepreneurs looking to take their businesses to the next level. Our story is one of innovation, hard work, and a passion for delivering top-notch results. We're proud to have been named one of the fastest-growing companies in the USA by INC for the second year in a row, and we're excited to continue our growth trajectory with the help of talented individuals like you.
The Role
We're seeking an experienced Customer Support Representative to join our team in the Coppell, TX area. As a key member of our customer support team, you'll be responsible for providing top-tier service to our clients, resolving issues, and ensuring that our customers have an exceptional experience with arenaflex. This is a night and weekend shift position, with a training schedule of 11am to 7:30pm, Monday to Friday. Once training is complete, the regular schedule will be Monday to Friday, 9:00am-5:30pm.
Responsibilities
As a Customer Support Representative, you'll be responsible for:
- Answering emails, live chat, and phone support inquiries from clients
- Assisting clients with setting up their online shops, designing products, and troubleshooting issues with their Printful Store and E-Commerce platform
- Providing exceptional customer service and resolving issues in a timely and professional manner
- Collaborating with internal teams to resolve complex issues and ensure customer satisfaction
- Participating in ongoing training and development to stay up-to-date on arenaflex products and services
Requirements
To be successful in this role, you'll need:
- Excellent customer service skills and a passion for delivering top-notch results
- Experience in a customer-facing role, preferably in a technical or creative industry
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Proficiency in Microsoft Office and Google Suite
- Ability to work in a fast-paced environment and adapt to changing priorities
Preferred Qualifications
* Experience in a similar role at a printing or e-commerce company
- Knowledge of E-Commerce platforms and design software
- Experience with customer relationship management (CRM) software
- Certification in customer service or a related field
Competencies
To succeed in this role, you'll need to demonstrate the following competencies:
- Active listening and communication skills
- Service orientation and a passion for delivering exceptional customer service
- Critical thinking and problem-solving skills
- Persuasion and negotiation skills
- Time management and organizational skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
As an arenaflex employee, you'll enjoy a range of benefits, including:
- Competitive pay and benefits package
- Opportunities for personal and professional development
- 401k with company match
- A fun and engaging work environment
- Remote work options
- Access to ongoing training and development programs
Work Environment
arenaflex is a dynamic and rapidly expanding company that's committed to creating a positive and inclusive work environment. Our team is passionate about delivering exceptional results and making a real difference in the lives of our customers. We're proud to be an equal opportunities employer and welcome applications from diverse candidates.
How to Apply
If you're a customer-focused individual with a passion for delivering exceptional results, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about how you can contribute to our team's success.
AAP/EEO Statement
arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of arenaflex's employees to perform their job duties may result in discipline up to and including discharge. Apply for this job