Experienced Customer Support Specialist - US Remote

Join arenaflex, a global data and technology company, as we redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. As a Customer Support Specialist at arenaflex, you will be part of our Customer Care organization, which is dedicated to supporting our ever-growing population of customers by providing top-notch customer service and technical support assistance. Our team is passionate about providing excellent customer service, interpreting consumers' written or verbal grievances or disputes, and unlocking the power of data to help create opportunities for consumers, businesses, and society during life's big moments.

About arenaflex

arenaflex is a FTSE 100 Index company listed on the London Stock Exchange (arenaflex). We have a team of 22,500 people across 32 countries, with our corporate headquarters in Dublin, Ireland. We invest in people and new advanced technologies to unlock the power of data and create opportunities for people and businesses around the world.

Job Description

As a Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support assistance to our customers. You will be the first point of contact for customers who need assistance with credit-related memberships, services, and product offerings. You will also be responsible for advocating for solutions that will help consumers improve their creditworthiness.

Key Responsibilities:

* Take In-Bound calls to assist with credit-related memberships, services, and product offerings

• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Provide top-notch customer service and technical support assistance to our customers
• Advocate for solutions that will help consumers improve their creditworthiness

Qualifications:

* High School Diploma or GED

• At least one year of customer service experience
• Experience interpreting and responding to customer requests and can put yourself in the mind of the customer
• High-speed internet service (minimum 25 mbps download/ 5 mbps upload)
• Ability to work remotely, but you must be a US resident living within 45-60 minutes of Van Buren, AR
• Comfortable using a computer to perform operations
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen

Benefits and Perks:

* Eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment

• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays
• Opportunity to work with a diverse and inclusive team that values work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering

Work Environment and Culture:

* arenaflex is proud to be an Equal Opportunity and Affirmative Action employer

• We celebrate diversity and inclusion and strive to create a workplace where everyone can succeed and bring their whole self to work
• Our people-first approach is award-winning, with Great Place to Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars)
• We prioritize work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering

How to Apply:

If you are passionate about providing excellent customer service and are looking for a challenging and rewarding role, please apply to this position. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

Apply Now

Apply Job!

Note:

arenaflex is committed to protecting the confidentiality of all applicants' information according to EEO guidelines. Apply for this job