Operator (Operations Virtual Assistant / Systems & Process Specialist)
Operator (Operations Virtual Assistant / Systems & Process Specialist) Remote | Full-Time | US Hours The Role If you’re the type of person who organizes everything, fixes broken processes, and hates inefficiency — keep reading. Most VA roles want task-doers. We’re looking for someone who builds systems. This is not your typical VA role. As an Operator, you don’t just complete tasks — you create the structure that keeps businesses running. You’ll work directly with clients to: organize chaos improve workflows and build systems that actually scale If you’ve ever thought “there’s a better way to do this” — this role is for you. About Yokly At Yokly, we help business owners scale without burnout — by building teams, systems, and workflows that actually work. We don’t just assign tasks. We create ownership, clarity, and results. What You’ll Do Operations & Process Ownership Build, document, and improve SOPs and workflows Identify inefficiencies and recommend better systems Ensure consistency, quality, and repeatability across operations Project & Workflow Management Track tasks, timelines, and deliverables across teams Manage recurring workflows and reporting cycles Coordinate with clients, vendors, and internal teams Administrative & Executive Support Manage inboxes, calendars, and internal communications Organize files, systems, and documentation Prepare summaries and reports for decision-making Sales & CRM Support Maintain CRM systems (GoHighLevel, HubSpot, Zoho, etc.) Track pipelines, leads, and conversions Support scheduling and follow-ups Social Media & Digital Support Schedule and manage content across platforms Respond to messages and community interactions Track engagement and report insights Data, QA & Reporting Maintain dashboards and KPI trackers Perform basic QA and data checks Ensure accuracy and cleanliness of records Tools You’ll Use Google Workspace (Docs, Sheets, Drive) CRM systems (GoHighLevel, HubSpot, Zoho, Salesforce) Project tools (ClickUp, Notion, Airtable, Basecamp) Automation tools (Zapier, integrations) Communication tools (Slack, email, dialers) What Makes You a Great Fit ✅ Core Requirements At least 1 year experience in a leadership, operations, or project-based role Experience as a Virtual Assistant, Operations Assistant, or Project Coordinator Strong understanding of SOPs, workflows, and process improvement ✅ Skills That Matter Highly organized and process-oriented Strong project management and coordination skills Comfortable working with KPIs, dashboards, and reporting Intermediate to advanced Google Sheets Strong written and verbal communication Able to manage multiple priorities independently ✅ Mindset You take ownership — you don’t wait for instructions You think in solutions, not just tasks You’re proactive, detail-oriented, and reliable ⭐ Bonus Experience with automation tools (Zapier, workflows) Experience with international clients Background in startups or fast-paced environments What You Get at Yokly Work Setup Permanent work-from-home Weekends off No commute, no office politics Health & Support HMO coverage Wellness support Leave Benefits 40 hours PTO 40 hours Sick Leave 8 hours Mental Health Leave Birthday Leave & Paternity Leave US Holidays + select PH holidays Extra Perks 13th Month Pay Company-provided equipment PTO convertible to cash Welcome kit & appreciation tokens Culture Monthly team hangouts & games Occasional in-person meetups A supportive, growth-focused remote team Why This Role Matters You’re not just supporting a business. You are: Building systems Creating structure Driving consistency and results Your work allows business owners to focus on growth — because operations are handled. Apply Now If you: love organizing and improving systems enjoy taking ownership of processes and want to grow into operations leadership We want to meet you. Apply To This Job