Experienced Customer Experience Professional - Remote - CST Time Zone

At arenaflex, we're committed to delivering an exceptional customer experience that sets us apart from the rest. As a Customer Experience Professional, you'll play a vital role in achieving this goal by providing outstanding support to our internal and external customers across multiple channels of communication. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading company that's dedicated to providing innovative solutions to our customers. With a strong focus on customer satisfaction, we're constantly looking for ways to improve our services and exceed our customers' expectations. As a Customer Experience Professional, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Responsibilities

As a Customer Experience Professional, you'll be responsible for:

• Providing Exceptional Customer Service: Use your strong judgment and available resources to determine the best course of action and/or optimal solution while interacting with customers through any channel they choose to engage with us.
• Multitasking and Data Entry: Navigate several computer systems simultaneously and multitask efficiently to accurately input data while gathering necessary information to address customer inquiries.
• Determining Customer Needs: Determine and assist with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general arenaflex inquiries.
• Providing Accurate Information: Provide adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions.
• Problem-Solving and Sales Opportunities: Leverage problem-solving skills and remain calm under pressure to resolve increasingly complex problems, while recognizing and acting on sales opportunities.
• Building Rapport and Empathy: Connect on a personal level and show empathy to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy.
• Knowledgeable Resource: Serve as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires.
• Continuous Learning: Practice continuous learning and self-development by remaining actively engaged in ongoing learning of arenaflex business and Contact Center resources in order to effectively carry out activities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

* High School Diploma or Equivalent

• 1 year customer service or sales experience
• Proficiency using basic computer tools and navigating between applications
• Intermediate/advanced knowledge of customer service, reading, and writing
• Minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD (verified through Google Internet Speed Test)

Preferred Qualifications:

* Experience working in a fast-paced Contact Center environment

• Knowledge of arenaflex products and services
• Strong problem-solving and communication skills
• Ability to multitask and work in a team environment

Work Environment and Culture

As a remote Customer Experience Professional, you'll have the flexibility to work from the comfort of your own home. Our Contact Center environment is fast-paced, and schedules may include night and/or weekend work. We're committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation and Benefits

arenaflex offers a competitive hourly rate of $14.77 - $24.63 per hour, depending on factors such as position offered, location, education, training, and/or experience. We also offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our benefits and eligibility requirements. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply for this job