Experienced Customer Service Representative - Sales at arenaflex

Join arenaflex, a leading provider of comprehensive enterprise compliance, risk management, and professional development education, as we continue to empower individuals and financial institutions to grow and succeed. At arenaflex, culture is a critical part of our collective success, and we live our values every day: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We are committed to delivering personalized learning experiences and engaging educational content that resonates with our users.

About arenaflex

arenaflex takes eLearning to the next level by delivering innovative solutions that meet the evolving needs of our customers. Our learning, subject matter, and compliance experts continuously monitor regulatory changes and update courses to provide compliance and professional development education that sets us apart. With a consultative approach, a flexible, purpose-built learning management platform, and over 600 effective and engaging courses, arenaflex ensures career success while minimizing and mitigating compliance risk.

Job Summary

In support of our company mission, the Customer Service Representative – Sales will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will answer incoming calls and emails and provide sales support to users of our education products and services. The employee is expected to adhere to ethics, policies, and practices as established by arenaflex.

Key Responsibilities

* Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.

• Track customer inquiries using online support management systems and tools.
• Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.
• Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.
• Participate as needed with onboarding and training of new team members.
• Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to login credentials and the use of arenaflex’s multiple websites and applications.
• Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.
• Other duties as assigned.

Essential Qualifications

* High School Diploma required; College Degree preferred; 2+ years related experience

• Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.
• Technical background and knowledge with focus areas on desktop support; tablet and mobile device support is a plus, but not required.
• Ability to maintain confidentiality.
• Excellent customer service skills.
• Excellent organizational, interpersonal, written and verbal communication skills.
• Must be detail-oriented and possess exceptional problem-solving and follow-up skills.
• Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.
• Preferred knowledge of Salesforce.
• Ability to work well in a team structure, while moderately supervised.

Preferred Qualifications

* Experience in a similar role, preferably in the education or financial services industry.

• Strong analytical and problem-solving skills.
• Ability to work in a remote environment with minimal supervision.
• Familiarity with CRM software and customer support platforms.

Key Factors

* Supervision - This position is minimally supervised.

• External/Internal Customers - This position will require contact with clients, vendors, online users, and arenaflex.
• Confidentiality - There is access in this position to confidential company information.
• Travel - The position requires no travel.

Work Environment

* This is a remote position, and you will be working from home.

• Continually required to sit.
• Continually required to use hands and fingers.
• Continually required to talk or hear.
• The noise level in the work environment usually is quiet.

Benefits and Perks

* Competitive salary and benefits package.

• Opportunity to work with a leading provider of comprehensive enterprise compliance, risk management, and professional development education.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job