Experienced Customer Data Analyst – Strategic Governance & Insights

At arenaflex, we're on a mission to revolutionize the way we understand and interact with our customers. As a key player in our Customer Data Strategy & Governance team, you'll have the opportunity to shape the future of customer data management and governance across our organization. If you're passionate about data-driven insights, process development, and collaboration, we want to hear from you.

About arenaflex

arenaflex is a leading retail giant, dedicated to providing unparalleled customer experiences through innovative solutions and cutting-edge technology. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and diverse group of professionals who share a common goal: to deliver exceptional results and drive business growth.

Job Summary

We're seeking an experienced Customer Data Analyst to join our Customer Data Strategy & Governance team. As a key contributor to our data management and governance processes, you'll be responsible for analyzing customer data, developing insights, and driving process improvements. Your expertise will help us make data-driven decisions, enhance customer experiences, and maintain compliance with industry regulations.

Key Responsibilities

As a Customer Data Analyst, you'll be responsible for:

Customer Data Inventory Management (50%):

Participate in the upkeep of an inventory of customer data across the organization, ensuring compliance with industry standards and arenaflex's data governance policies.

Data Access Governance (20%):

Partner with the Security team to grant access to customer data across the organization, based on rules defined by the Privacy team.

Data Analysis and Quality (20%):

Conduct data analysis to identify data quality issues and develop insights to resolve these issues across all customer data repositories.

Customer Scorecards and Dashboards (10%):

Participate in the building and distribution of customer scorecards and data quality dashboards to drive business decisions.

Direct Manager/Direct Reports

This position reports to the Sr Manager Customer Data Governance and has 0 direct reports.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area, with infrequent exposure to unpleasant conditions.

Minimum Qualifications

* Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* Working knowledge of Microsoft Office Suite.

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• SQL skills and some experience querying data is preferred.
• Some experience creating process flows is preferred.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* No additional education.

Minimum Years of Work Experience

* 1 year of experience in a related field.

Preferred Years of Work Experience

* No additional years of experience.

Minimum Leadership Experience

* None.

Preferred Leadership Experience

* None.

Certifications

* None.

Competencies

*

Action Oriented:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates:

Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively:

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer Focus:

Building strong customer relationships and delivering customer-centric solutions.

What We Offer

As a member of our team, you'll enjoy a range of benefits, including:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

How to Apply

If you're passionate about customer data management and governance, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply for this job