Experienced Live Chat and Email Support Agents Wanted – Join arenaflex's Remote Customer Service Team

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment? Look no further! arenaflex is seeking highly skilled and motivated Live Chat and Email Support Agents to join our fully remote team. As a Live Chat and Email Support Agent, you will play a vital role in providing world-class customer service to our clients' customers, driving sales conversions, and helping visitors navigate our clients' websites.

About arenaflex

arenaflex is a leading provider of customer service operations for e-commerce stores. Founded in 2015, we have grown to become a trusted partner for businesses seeking to enhance their customer experience. Our team of over 100 employees, based in the Philippines, is dedicated to delivering exceptional service and support to our clients and their customers. We pride ourselves on our inclusive culture, commitment to innovation, and passion for excellence.

Position Summary

As a Live Chat and Email Support Agent, you will be responsible for handling incoming chats and emails from multiple client websites. Your primary mission is to increase sales conversions by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries, such as order status, shipping information, complaints, and more.

Responsibilities

* Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor

• Protect company's, clients', and visitors' information
• Work with the team to accomplish your goals individually and as a team
• Update your knowledge through continuous learning (self-paced and group training)
• Ensure you have the right equipment and a proper place to work productively

Work Experience

* At least two years of Customer Service Experience for English-speaking businesses/clients/customers (preferably in E-commerce or similar businesses)

• Robust eCommerce or Retail customer service background
• Genuine care for customers and clients
• A sales-oriented person is a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Qualifications Required

* Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher - RAM 16GB or HIGHER - 1GB GPU - At least 110 GB SSD for your drive C + Dual monitor with at least 1920 x 1080 display resolutions + Headset with mic and webcam for meetings + Focused workspace

• Above average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

What We Offer

* The starting salary rate is $4/hr

• Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
• Pandemic-proof job
• Weekly Pay after 1st week of Training & No Salary Deductions
• Paid Time Offs
• HMO coverage up to $50/Month
• Paid breaks
• Paid training
• Career Growth
• Performance-based compensation review
• Since you will be working from home, you get to save a lot of time and money
• Company & team events - Virtual and Offline

What We Don't Offer

* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.

• Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

* If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements.
• This project-based job is coterminous with the client contract with arenaflex.
• Agents with good track records at arenaflex may be transferred to other accounts/projects.

How to Apply

* For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.

• Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
• Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.
• Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed.

Apply Now! Don't miss this opportunity to join arenaflex's dynamic remote team and take your customer service career to the next level. Apply now and become a part of our mission to deliver exceptional customer experiences! Apply for this job