Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a company that's dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our team is made up of talented individuals who are passionate about what they do, and we're always looking for new talent to join our ranks.
Benefits of Working with arenaflex
As a member of the arenaflex team, you'll enjoy a range of benefits that will make your career with us truly rewarding. These include:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to the company
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental well-being
Teleperformance and You
At arenaflex, we believe that our employees are our greatest asset. We're committed to providing a collaborative and engaging work environment that allows you to grow and develop your skills. As a Bilingual Financial Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll have the chance to interact with people from all walks of life, and no two days will be the same.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees achieve their full potential and reach their career goals.
Responsibilities
As a Bilingual Financial Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone to resolve their questions, issues or concerns
- Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
- Calmly attempting to resolve and de-escalate any issues
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- Bilingual Spanish/English required
- High School Diploma or GED required
- Must be over 18 years of age
- 6 months customer service experience minimum
- 6 months Call Center experience, preferred
- Ability to type 25 wpm
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Work from Home Requirements
As a remote employee, you'll need to meet the following requirements:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
- Clean and quiet workspace
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer service and making a positive impact on our clients and communities. We're committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills. If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you!
How to Apply
If you're interested in joining our team as a Bilingual Financial Customer Service Representative, please visit our website to apply. We can't wait to hear from you! Apply Now! Apply for this job