Experienced Bilingual Healthcare Customer Service Representative – Spanish – 100% Remote Texas
Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Do you have impressive communication skills, empathy, and a willingness to help others? Are you passionate about providing a positive experience for every customer? If so, we want you to join our team at arenaflex, a leading provider of outsourced business processing solutions, as a Bilingual Healthcare Customer Service Representative.
About arenaflex
arenaflex is a Continuum Global Solutions LLC company that operates as a separate subsidiary under Continuum Global Solutions, LLC. Our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Join Our Team Today!
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Healthcare Customer Service Representative. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You will be responsible for providing exceptional customer service to US-based members and providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage.
Responsibilities:
* Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits.
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for.
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options, using company site and/or using products or services.
- Utilize client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged.
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits.
- Empathize and resolve concerns to simplify the customer’s healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
Work at Home Requirements:
* High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements:
* 18+ Years & High School diploma or its equivalent
- Must be fluent in both English & Spanish
- Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer-focused personality and a desire to help people
Benefits & Perks:
* Bi-lingual Spanish $16 per hour + Overtime during peak needs
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
About arenaflex
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.
arenaflex is an Equal Opportunity Employer
arenaflex considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
arenaflex Recruiting Correspondence
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected].
Apply Now!
If you are a motivated and customer-focused individual who is passionate about providing a positive experience for every customer, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team at arenaflex and start your career in customer service today! Apply Job! Apply for this job