Experienced Senior Learning Specialist – Driving Exceptional Training Experience at arenaflex

Job Summary:

arenaflex is a leading innovator in the industry, and we're seeking an experienced Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. If you're a great communicator, innovator, and expert in adult learning, we want to hear from you.

About arenaflex:

arenaflex is a dynamic and fast-paced organization that is revolutionizing the way we approach customer service. Our team is passionate about delivering exceptional experiences that exceed our customers' expectations. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're looking for like-minded individuals to join our team.

Job Description:

As a Senior Learning Specialist at arenaflex, you will be responsible for creating an optimal adult learning environment that encourages long-term success. You will lead and support a team of up to 30 Customer Support Associates, providing coaching, development, performance, and engagement. Your primary focus will be on delivering programs of diverse modalities, including self-directed, instructor-led, virtual, and experiential learning.

Key Responsibilities:

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Learning and Development:

Deliver programs of diverse modalities, including self-directed, instructor-led, virtual, and experiential learning.

Coaching and Development:

Provide coaching, development, performance, and engagement to a team of up to 30 Customer Support Associates.

Training and Development:

Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches.

Data Analysis:

Maintain data and analysis through reports on Excel, as per business requirements.

New Hire Training:

Ensure completion of new hire training programs, coaching, and other performance improvement programs on time.

Partnerships:

Partner with operational stakeholders as a key point of contact for the Learning Experience team.

Learning Coaches:

Identify and certify learning coaches.

Individual Improvement Projects:

Lead individual improvement projects to enhance business performance.

Quality and Learning Metrics:

Drive quality and learning metrics, conducting chime sessions and classroom sessions with stakeholders.

Essential Qualifications:

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Experience:

2+ years of experience in training delivery roles.

Customer Service Experience:

1 year of experience in Customer Service or customer service-related work experience.

Computer Skills:

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.

Language Skills:

Highly accurate and fluent in Japanese and English, with spoken and written accuracy and fluency in both languages.

Flexibility:

Flexible to work within a 24/7 x 365 days global team across a variety of time zones.

Knowledge:

Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications:

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Experience:

Experience as a trainer, corporate training specialist, or related position.

Project Management:

Project management skills with the ability to supervise multiple projects.

Multi-Tasking:

Strong ability to multi-task.

What We Offer:

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Competitive Salary:

A competitive salary that reflects your experience and qualifications.

Benefits:

A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Career Growth:

Opportunities for career growth and professional development.

Collaborative Environment:

A collaborative and dynamic work environment that encourages innovation and creativity.

Recognition:

Recognition and rewards for outstanding performance and contributions to the team.

How to Apply:

If you're a motivated and experienced Senior Learning Specialist looking for a new challenge, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! arenaflex is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job