Experienced Customer Service Representative - Back Office – Life and Pension Support
At arenaflex, we're on a mission to make a positive difference in the lives of millions by providing exceptional customer service to our clients. As a Customer Service Representative - Back Office, you'll be an integral part of our team, working closely with our clients to resolve queries related to Life and Pension. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we'd love to hear from you.
About arenaflex
arenaflex is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a rich history dating back to 2005, we've established ourselves as the single largest provider in the industry. Our unique technology solution enables us to make a positive difference in the lives of over 23 million customers – that's 1 in 3 people in the UK! We're proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
Our Culture
At arenaflex, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer experiences, and we're excited to welcome new people to be part of our journey.
Job Summary
As a Customer Service Representative - Back Office, you'll be responsible for efficiently managing your workload and providing exceptional customer service to our clients. You'll handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. You'll also have the opportunity to develop your skills and knowledge through our on-the-job training and accreditation process.
Key Responsibilities
* Manage workload efficiently, handling tasks that come in via the contact centre or postal mail
- Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases
- Prepare and send responses to customers, including drafting bespoke letters when necessary
- Conduct outbound calling as required to address customer needs
- Collaborate with team members and other departments to ensure seamless communication and workflow
- Participate in our on-the-job training and accreditation process to enhance your expertise and capabilities in customer service
Benefits
* 31 days holiday including bank holidays
- Eligibility for an annual discretionary bonus scheme
- Contributory company pension scheme with matching contributions up to 6%
- Comprehensive employee wellbeing and assistance support programmes
- Range of employee discounts saving money on groceries, holidays, electronics, and financial services
- Personal and career development opportunities within arenaflex and our parent company, TCS
- Cycle to Work Scheme & Interest-free Season Ticket
- Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave
Requirements
* Previous experience in an office-based role, with a focus on customer service and correspondence
- Strong written and verbal communication skills, capable of effectively addressing customer queries
- Basic office skills and IT awareness
- Ability to work both independently and as part of a team, with good time management skills
- Attention to detail and punctuality are essential
- Comfortable communicating with individuals over the phone
What We Offer
* A supportive team environment with opportunities for internal progression
- A comprehensive training program to enhance your skills and knowledge
- A competitive salary and benefits package
- A chance to make a positive difference in the lives of millions
- A dynamic and inclusive work environment with opportunities for growth and development
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunities Employer
arenaflex is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Reference
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