Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology brings them joy. As a Fiber Customer Support Analyst, you'll be at the forefront of this mission, providing exceptional technical support and customer service to our Fios customers. If you're a customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment solutions. We're committed to powering and empowering our customers through our cutting-edge network and services. Our team is a community of individuals who share a common goal: to anticipate, lead, and believe that listening is where learning begins. We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Your Role

As a Fiber Customer Support Analyst, you'll join our tech support team in a call center, providing exceptional technical support and customer service to our Fios customers. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-centric individual with:

• A dedication to customer service excellence
• Amazing communication skills and a positive, professional attitude
• A passion for technology and a drive to deliver outstanding results
• The ability to thrive in a fast-paced work environment
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (a plus)

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Knowledge of communication and networking components
• Experience with troubleshooting and resolving technical issues

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong technical knowledge of communication and networking components
• Ability to learn and adapt to new technologies and systems
• Strong customer service skills and a passion for delivering exceptional results

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Fiber Customer Support Analyst, you'll have opportunities to:

• Develop your technical skills and knowledge of communication and networking components
• Take on new challenges and responsibilities as you grow in your role
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with a talented team of professionals who share your passion for technology and customer service

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and a passion for delivering exceptional results
• Diversity and inclusion, celebrating our employees' differences and fostering a sense of belonging

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $632.00 to $1,770.50 weekly based on a full-time schedule
• Incentive-based compensation with the potential to earn more
• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

How to Apply

If you're a motivated and customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you. Apply now to join our team as a Fiber Customer Support Analyst and be part of a company that's shaping the future of communication and entertainment.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Test(s) Required

* Computer & Internet Knowledge Test (210)

• SACS HTML Results

Test Previews

* Where you'll be working: In this remote role, you'll work from home with occasional in-person trainings and meetings.

• Scheduled Weekly Hours: 40

Join the arenaflex Team

At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology brings them joy. Join our team as a Fiber Customer Support Analyst and be part of a company that's shaping the future of communication and entertainment. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job