Experienced Customer Service Manager – Fitness Industry Leader at arenaflex

Are you a customer service enthusiast with a passion for the fitness industry? Do you thrive in a dynamic, fast-paced environment where you can make a real difference in people's lives? Look no further! arenaflex, a leading fitness powerhouse with a global presence, is seeking an experienced Customer Service Manager to join our team.

Why Choose arenaflex?

At arenaflex, we're more than just a gym – we're a family. Our unique company culture is built on a foundation of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity. We're proud of our diversity and committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.

Benefits of Working at arenaflex

As a Customer Service Manager at arenaflex, you'll enjoy a range of benefits, including:

• A fun and supportive work environment with great people
• A comprehensive benefits package, including a 401(k) plan and Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities to grow within the company and develop your skills and knowledge
• A dynamic, fast-paced work environment where you can make a real difference in people's lives

What Sets Us Apart

At arenaflex, we're dedicated to our members' successes and goals. We pride ourselves on our integrity, passion for people, and commitment to excellence. Our leadership development programs will help you grow and succeed in your career, and our focus on customer service ensures that every member feels valued and supported.

Key Responsibilities

As a Customer Service Manager at arenaflex, you'll be responsible for:

• Managing the Operations team to ensure policies and procedures are followed at all times
• Hiring, training, and supervising operations team members for the front desk, Kids Club, and Housekeeping Associates
• Serving as a liaison with the Corporate Customer Care Department to assist with member and operational issues
• Managing cash deposits and ensuring daily deposits are made on time
• Coordinating with the cleaning team to ensure proper levels of cleanliness are maintained
• Assisting with member cancellations and ensuring procedures are followed to retain members
• Managing membership questions, concerns, and inquiries for the facility
• Developing and monitoring monthly, quarterly, and annual metrics, including employee retention and satisfaction
• Training staff to provide exceptional customer service and hospitality to all members and guests
• Leading by example to provide a clean, friendly, and top-of-the-line club for our members

Essential Qualifications

To be successful in this role, you'll need:

• A positive, upbeat, and outgoing attitude
• A passion for hospitality and excellence in customer service
• Experience in the fitness industry (preferably)
• Strong leadership qualities, including motivational, communication, and team-building skills
• Ability to use sound business judgment and have strong analytical skills
• Effective communication and listening skills
• Ability to delegate and follow up effectively
• Ability to plan and organize effectively
• Demonstrated ability to create a positive environment
• Demonstrated willingness and openness for self-development
• College degree preferred
• Current CPR Certification required

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience in a management or leadership role
• Knowledge of customer relationship management (CRM) software
• Experience with Medallia or similar customer feedback software
• Ability to lift up to 35 pounds and stand or walk for extended periods

Work Environment and Culture

As a Customer Service Manager at arenaflex, you'll work in a fast-paced, dynamic environment where you can make a real difference in people's lives. Our culture is built on a foundation of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity. We're proud of our diversity and committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.

Compensation and Benefits

The salary for this role is $66,560.16 - $70,000.00 per year, depending on experience. arenaflex offers a comprehensive benefits package, including a 401(k) plan and Aflac supplemental insurance options. You'll also enjoy free gym memberships and discounts, as well as opportunities to grow within the company and develop your skills and knowledge.

How to Apply

If you're a customer service enthusiast with a passion for the fitness industry, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further. Apply Job! Apply for this job