Experienced Part-Time Customer Service Representative – Health Plan Partnerships

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As an Experienced Part-Time Customer Service Representative, you'll play a vital role in providing prompt and courteous support to the members of our health plan partners, addressing their inquiries about our transportation services. If you're passionate about delivering top-notch customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry, committed to improving the lives of our members and partners. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through collaboration and innovation. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our members and contribute to the success of our organization.

Job Summary

As an Experienced Part-Time Customer Service Representative, you'll be responsible for providing exceptional customer support to our health plan partners and their members. You'll handle inbound calls, address inquiries about our transportation services, and ensure that our members receive prompt and courteous support. Your excellent communication skills, empathy, and attention to detail will enable you to build strong relationships with our members and resolve their concerns efficiently.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Collaborate with internal teams to resolve member concerns and improve overall customer experience
• Participate in ongoing training and development to enhance your skills and knowledge

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• Spanish fluency a plus
• High School degree or equivalent
• Ability to sit for 8 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong adaptability and flexibility in a dynamic environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a valued member of our team, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements to balance work and personal life

Work Environment and Company Culture

arenaflex is a remote-friendly organization, and this role will be performed from the comfort of your own home. You'll have the flexibility to work from anywhere, as long as you have a secure, quiet, and distraction-free workspace. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're a team of passionate and dedicated professionals who are committed to making a difference in the lives of our members and partners.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

How to Apply

If you're passionate about delivering exceptional customer service and possess the skills and competencies required for this role, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job