Experienced Bilingual Customer Service Representative – Financial Services and Lending

At arenaflex, we're dedicated to empowering under-banked communities by providing access to credit and financial services. With over 40,000 clients and $400 million in funded loans, we're committed to making a positive social impact in the communities we serve. Our fast-paced and rapidly growing Loan company is seeking a talented and motivated Customer Service Representative to join our team.

About arenaflex

arenaflex is a dynamic and innovative Loan company that operates in 3 states, serving under-banked communities with a passion for financial inclusion. Our mission is to improve the lives of our clients, employees, and communities by providing access to credit and financial services. We're proud of our achievements and the positive social impact we've made in the communities we serve.

The Opportunity

We're seeking a success-driven Customer Service Representative who is passionate about financial and lending services and working with the public. If you're a self-starter with a strong desire for professional growth, we'd love to offer you the training and support you need to succeed in the lending industry. Our goals are achievable, and we'll provide you with the training required to excel in this role.

Your Role

As a Customer Service Representative at arenaflex, you'll play a critical role in meeting our company sales goals by making our company known, selling our products, and getting prospects influenced by the Branch. Your key responsibilities will include:

• Meeting company sales goals by promoting our products and services to clients
• Customizing financial solutions that meet clients' needs and financial goals
• Appropriately applying all available collection procedures and payment alternatives to minimize delinquency and credit losses
• Providing exceptional customer service and resolving customer grievances in a timely and professional manner
• Building strong relationships with clients and colleagues through effective communication and rapport-building skills

General Requirements (Our Ideal Candidate)

* Experience in sales and collections preferred, with a minimum of 1 year of customer service experience in retail, sales, or financial services

• Service-oriented and able to resolve customer grievances in a professional and timely manner
• Strong phone presence and experience dialing multiple calls per day
• Bilingual (English/Spanish) with excellent communication and interpersonal skills
• Numeric data skills and accuracy with computer, including typing speed of 40 wpm minimum
• Self-motivated and a strong desire for professional growth and development
• Open to receiving constant feedback and willing to become an expert on credit business
• High School diploma or College preferred

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong phone presence and ability to dial multiple calls per day
• Bilingual (English/Spanish) with excellent language skills
• Numeric data skills and accuracy with computer
• Self-motivated and able to work independently
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines
• Excellent customer service skills and ability to resolve customer grievances

Preferred Qualifications

* Experience in sales and collections

• Knowledge of financial services and lending industry
• Certification in customer service or sales

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement into leadership roles
• A supportive and collaborative work environment that encourages growth and development
• A comprehensive benefits package that includes medical benefits, 401(K) Retirement plan, and generous PTO

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, inclusion, and teamwork. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional customer service and promoting financial inclusion. We're committed to building a diverse and inclusive team that reflects the communities we serve.

Compensation, Perks, and Benefits

* The base hourly rate for this position is $18.00 - $19.00, with opportunities for advancement and salary increases

• Medical benefits, 401(K) Retirement plan, and generous PTO
• Paid holidays, paid sick days, and paid bereavement days for direct family members
• Paid vacation days and an inspiring career path that will benefit you, your family, and your community
• $350 Employee Referral Bonus

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and is committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

E-Verify Participation

arenaflex participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.

How to Apply

If you're a motivated and customer-focused individual with a passion for financial services and lending, we'd love to hear from you. Apply now to join our team and start your career journey with arenaflex! Apply for this job