Experienced Hybrid Customer Care Professional - Small Business Sales

At arenaflex, we're committed to empowering individuals and businesses to achieve their full potential. As a Hybrid Customer Care Professional - Small Business Sales, you'll play a vital role in delivering exceptional customer experiences and driving business growth. Join our dynamic team and discover a career that's as unique as you are.

Why arenaflex?

arenaflex has been a leader in the financial services industry for over 160 years, providing innovative solutions and services that make a meaningful difference in people's lives. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a trusted partner for individuals and businesses worldwide. At arenaflex, we believe that our people are our greatest asset. That's why we invest in their growth and development, providing a culture of learning and collaboration that fosters innovation and creativity. Our colleagues are passionate about making a difference, and we're committed to supporting them every step of the way.

What You'll Do

As a Hybrid Customer Care Professional - Small Business Sales, you'll be the face and voice of arenaflex, delivering exceptional customer experiences and driving business growth through our Small Business Services (SBS) products. Your key responsibilities will include:

• Service inbound calls, engaging and consulting with small business owners and decision-makers to understand their needs and recommend the right arenaflex SBS products
• Deliver high levels of product and service knowledge to clearly communicate the features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all regulatory and compliance guidelines related to servicing and sales practices

Qualifications

To succeed in this role, you'll need:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available

Work Environment and Culture

As a Hybrid Customer Care Professional - Small Business Sales, you'll have the flexibility to work from home or in our Desert Ridge Service Center, depending on your location and role. Our work environment is designed to support your well-being and productivity, with a focus on collaboration, innovation, and customer satisfaction.

Benefits and Perks

At arenaflex, we're committed to supporting your holistic well-being, both personally and professionally. Our benefits and perks include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities

At arenaflex, we're committed to helping you grow and develop your skills and career. Our colleagues have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Online learning platforms and courses
• Mentorship programs
• Leadership development opportunities

Compensation and Salary Range

The expected hourly pay range for this role is $20.00 to $21.65, with bonus incentives and benefits. Your salary will be determined based on your location, experience, and other job-related factors.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position.

COVID-19 Vaccination Requirement

If the role you're applying for is designated as hybrid or onsite, you'll be required to demonstrate that you've completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Apply Now

Don't miss this opportunity to join our dynamic team and make a meaningful difference in people's lives. Apply now to become a Hybrid Customer Care Professional - Small Business Sales at arenaflex. Apply for this job