Experienced Customer Service Representative - Voice & Chat Support for arenaflex

Join arenaflex's dynamic team as a Customer Service Representative, providing exceptional support to clients through voice and chat channels. At arenaflex, we're passionate about delivering exceptional customer experiences that drive loyalty and growth. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients via phone and chat. If you're a motivated, customer-centric individual with a passion for delivering results, we want to hear from you!

About arenaflex

arenaflex is a leading company that brings people together through innovative solutions and exceptional customer experiences. Our mission is to empower individuals and businesses to thrive in a rapidly changing world. We're committed to fostering a culture of inclusivity, creativity, and collaboration, where our employees feel valued, supported, and inspired to grow.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional support to clients through voice and chat channels. You'll respond to client inquiries, troubleshoot issues, and provide general support to ensure a seamless customer experience. If you're a motivated, customer-centric individual with a passion for delivering results, we want to hear from you!

Key Responsibilities

* Respond to client requests/inquiries via phone and chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues.

• Demonstrate high standards for quality service and maintain a positive attitude in all interactions.
• Keep up-to-date with product/procedural knowledge and assess industry trends to provide informed support.
• Work in tandem with the quality and training team to self-manage performance expectations and maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development.
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
• Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.

Requirements

* 2-3 years' experience in a business/professional environment; preferably in the service industry.

• Comparable experience in an office environment encouraged.
• Self-starter and ability to manage workload efficiently.
• Exceptional written communication skills.
• Demonstrate ability to deliver a high level of client service under high volume.
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
• Professional, upbeat, and engaging oral and/or written communication.
• Ability to develop relationships with clients, even in difficult situations.
• Ability to advise and counsel clients in a quick and efficient manner.
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
• Excellent Data Entry skills / 45-55 wpm minimum.
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

Preferred Qualifications

* Bilingual (English & Spanish) preferred but not required.

• Live chat experience: 1 year (Preferred).
• Beauty & cosmetics experience: 1 year (Preferred).
• Call center experience: 1 year (Required).
• Customer service experience: 2 years (Required).

Work Environment

* Remote work environment with flexible scheduling.

• 5x8 - 5 Day work week: 8-hour shifts, 1 weekend day and 4 weekdays in the evenings (7am - 5pm EST).
• 5x8 - 5 Day work week: 8-hour shifts, 1 weekend day and 4 weekdays in the evenings (3pm - 12am EST).
• 4x10 - 4 Day work week: 10-hour shifts.
• Schedules cannot be negotiated.
• Overtime may be needed during Holidays/Promotional Periods.

Pay and Benefits

* $18/Hour plus the ability to earn a bonus based on performance.

• Referral program.
• Paid training starts 11/15.
• Vacation blackout period applies during the holiday season and promotional periods.

Equipment and Technology Requirements

* Windows-based computer (Macbooks and Chromebooks are NOT allowed).

• Minimum PC Requirements:

+ CPU Speed: Dual Core 1.2 GHz or better. + Hard Drive: 40 GB or more of available space. + Memory: 8 GB of RAM or better. + Operating System: Windows 10 Professional.

• Minimum Monitor and Accessory Requirements:

+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution. + Internet Connectivity Requirements: - Must have Hard-wired connection (no wireless/WiFi). - Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed. - Internet connection must not be shared with more than 3 devices in the same location.

How to Apply

If you're a motivated, customer-centric individual with a passion for delivering results, we want to hear from you! Apply now to join arenaflex's dynamic team as a Customer Service Representative. Apply Job! Apply for this job