Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe
Join arenaflex ProServe, a leading provider of cloud-based solutions, as we embark on a transformative journey in the Media & Entertainment domain. We are seeking an exceptional Customer Practice Manager (CPM) to lead and support customer programs, drive strategic and financial value, and execute against a long-term ProServe strategy within our Media & Entertainment vertical in the United States.
About arenaflex ProServe
arenaflex, a subsidiary of arenaflex, is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, empowering customers from the most successful startups to Global 500 companies to power their businesses with our robust suite of products and services. Our ProServe team is dedicated to delivering transformative customer programs, driving business outcomes, and promoting strategic and financial value through cloud transformation.
Key Responsibilities
As a Customer Practice Manager, you will be responsible for leading business outcomes, articulating accelerated customer outcomes through cloud transformation, and executing long-term strategic customer transformation roadmaps. You will develop a unified account plan and pursuit plan that aligns with the AWS account team (direct sales) and establish executive relationships across Business & Technology groups, executive sponsorship of programs. You will also establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, and Legal.
Key Responsibilities (continued)
* Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives.
- Support scale through shared learnings and mechanisms across the ProServe team.
- Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, and Legal.
- Develop a unified account plan and pursuit plan that aligns with the AWS account team (direct sales).
- Establish executive relationships across Business & Technology groups, executive sponsorship of programs.
About the Team
Our team values diverse experiences and encourages candidates to apply, even if they don't meet all of the preferred qualifications and skills listed in the job description. We believe that a diverse and inclusive workplace is essential to driving innovation and success.
Why arenaflex?
arenaflex is a total compensation company, offering a comprehensive benefits package that includes medical, financial, and other benefits. Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. We also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.
Work Environment and Company Culture
We value work-life harmony and strive for flexibility as part of our working culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
* Bachelor's degree, or 7+ years of professional or military experience
- 5+ years of Media & Entertainment Industry experience
- 8+ years of IT consulting and management experience in customer-facing roles
- A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs
- Experience in leading solutions that include core products, third-party products, and custom-built solutions
Preferred Qualifications
* A consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
Los Angeles County Applicants
Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
How to Apply
If you're a motivated and experienced professional looking to join a dynamic team, please apply via our internal or external career site. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Apply for this job