Job Title:

Experienced Customer Service Specialist – Government and Corporate Affairs Job Description:

Welcome to arenaflex: Where Careers Take Flight

Are you ready to soar to new heights in your career and explore a world of possibilities? Look no further than arenaflex, where we're passionate about connecting people and places around the globe. As a valued member of our team, you'll have the opportunity to grow your expertise, advance your career, and become the best version of yourself – all while enjoying a dynamic work environment that's as exciting as it is rewarding.

About arenaflex

At arenaflex, we're more than just a company – we're a family. With a rich history of innovation and a commitment to excellence, we've become one of the world's leading airlines, serving over 365 destinations on more than 6,800 daily flights. But it's not just about the numbers – it's about the people. Our team members are the heart and soul of our organization, and we're dedicated to creating an inclusive and diverse work environment that allows everyone to thrive.

Join Our Government and Corporate Affairs Team

As a Customer Service Specialist in our Government and Corporate Affairs division, you'll play a critical role in promoting and selling air travel on arenaflex. You'll be the face of our company, providing exceptional customer service and resolving issues with flexibility and grace. If you're passionate about delivering outstanding results, building strong relationships, and making a real difference in people's lives, we want to hear from you.

Key Responsibilities:

• Promote and sell air travel on arenaflex
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
• Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
• Communicate new rules, policies, and procedures that would affect customers

What You'll Need for Success:

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience/training
• Ability to demonstrate excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE
• Ability to be resourceful and creative at immediate problem resolution
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
• Satisfactory attendance required

Preferred Qualifications:

• Previous experience in customer service or a related field
• Knowledge of the airline industry and its operations
• Ability to work in a fast-paced environment and adapt to changing priorities

What You'll Get:

At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:

• Travel Perks: Enjoy access to over 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: Receive comprehensive health, dental, prescription, and vision benefits on day one
• Wellness Programs: Take advantage of our wellness programs, which provide you with the tools, resources, and support you need to be your best self
• 401(k) Program: Participate in our 401(k) program, which offers employer contributions after one year

Our Culture:

At arenaflex, we're passionate about creating an inclusive and diverse work environment that allows everyone to thrive. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Ready to Take Flight?

If you're passionate about delivering outstanding results, building strong relationships, and making a real difference in people's lives, we want to hear from you. Apply now to join our team and take your career to new heights. Apply Job! Apply for this job