Experienced Technical Content Designer – Customer Service & Support Experience

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With over 278 million paid memberships across 190 countries, we're shaping the future of global entertainment. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization shines – providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming. arenaflex is looking for a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents.

The Customer Service Content Strategy Team:

We're a team of passionate professionals dedicated to providing information that customers and agents supporting customers need to enjoy arenaflex. We focus on making sure customers can easily find and use information they need about arenaflex's services and features when they need it. As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.

Responsibilities:

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications:

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills (including storytelling), highly adaptable, and able to thrive in a fast-paced environment

Why Join arenaflex?

* Comprehensive benefits package, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits

• Paid leave of absence programs, including 35 days annually for paid time off for full-time hourly employees and flexible time off for full-time salaried employees
• Unique culture and environment, with a focus on diversity, equity, and inclusion
• Opportunity to work with a global team and contribute to the development of innovative products and services
• Competitive compensation structure, with a range of $50,000 - $190,000, and the option to choose how much of your compensation you want in salary versus stock options

arenaflex Culture:

We're a company that values diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute their best work. We're proud to be an equal-opportunity employer and celebrate the diversity of our team members.

How to Apply:

If you're passionate about creating exceptional customer experiences and have a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.

Note:

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Apply Now:

Apply Job! Apply for this job