Experienced Healthcare Customer Service Senior Outreach Specialist - Fully Remote Opportunity at arenaflex

Join arenaflex, a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange, as we continue to revolutionize the healthcare industry with our innovative solutions. At arenaflex, we are passionate about improving the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our team of dedicated professionals is committed to addressing complex problems such as uncompensated care within health systems, risk-adjusted revenue for specialized sub-populations, and improving access to and quality of care measurement.

About arenaflex

arenaflex is a rapidly growing company that has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. With a strong presence in Scottsdale, Ariz., and a team of over 1700 associates across the country, we are dedicated to making a positive impact in the healthcare industry.

Role Overview

As a Senior Outreach Specialist at arenaflex, you will play a critical role in helping hospitals and health plans improve their revenue and deliver community benefits. You will work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need, while utilizing a similar system tool as Social Security. Your primary responsibility will be to provide a high level of customer service and support to those that meet specific criteria and assist in actual submission of an application for benefits to the appropriate government agency.

Key Responsibilities

* Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based

• Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
• Utilize arenaflex's systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

Requirements

* 2 years of experience in a customer service/call center environment

• Ability to place and receive calls via computer interface
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associate's Degree preferred

What We Offer

At arenaflex, we believe in providing our employees with a rewarding work environment in which to grow, excel, and achieve personal as well as professional goals. We offer our employees:

• Competitive compensation
• Comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities
• Bonus eligibility in accordance with the terms of the Company's plan
• A comprehensive health plan
• The opportunity to participate in volunteer activities on company time
• Development opportunities

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about making a positive impact in the healthcare industry, and we are looking for like-minded individuals to join our team.

Compensation and Benefits

The salary for this position is competitive and based on the candidate's qualifications, experience, and location. The position is bonus eligible in accordance with the terms of the Company's plan. arenaflex also offers a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.

How to Apply

If you are a motivated and compassionate individual who is passionate about making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and our mission. You can also apply for this position by clicking on the link below. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning.

Accommodation for Vaccination

arenaflex currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Starting Pay

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Apply for this job