Experienced Part Time Remote Data Entry Specialist – Customer Service Representative

Job Summary:

Join arenaflex, a well-established American pharmaceutical retailer and company, as a Part Time Remote Data Entry Specialist – Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing new patient enrollments, handling patient medication requests, and resolving external exceptions. If you have a passion for delivering top-notch customer experiences, possess excellent communication skills, and are proficient in data entry, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we have become one of the largest drug store chains in the United States. Our commitment to providing high-quality products and services has earned us a reputation as a trusted partner in the healthcare industry. As a valued member of our team, you will have access to a range of benefits, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, professional development opportunities, and wellness programs.

Key Responsibilities:

As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will be responsible for:

• Utilizing arenaflex's remedy information entry methods and rules to process new patient enrollments by entering information into the appropriate system.
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
• Investigating to obtain missing medication data, deciphering clinical abbreviations (SIG codes), and resolving all data entry-related exceptions.
• Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients on a case-by-case basis.
• Resolving external exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements.
• Providing support to pharmacists, both in-office and at other locations, and recognizing and conveying issues to senior-level staff as necessary.
• Acquiring a dynamic professional license or certification within the initial 90 days and maintaining a current professional license or certification.

Essential Capabilities:

* Essential level computer skills, including: + Starting and closing the computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online

• Fundamental web search skills, including:

+ Opening a browser + Composing URLs in the correct field + Using a search engine + Bookmarking a webpage + Navigating using back/forward/stop buttons + Completing forms online

• Transitional level keyboarding skills, including:

+ Typing at least 25 WPM + Typing by memory + Arranging reports

• Effective communication skills, including:

+ Writing clearly and concisely + Speaking clearly and professionally

Preferred Capabilities:

* At least one year of pharmacy technician experience in a retail or call center environment.

• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
• Transitional to advanced level keyboarding skills, including:

+ Typing at least 35 WPM + Typing by memory + Arranging documents

• Familiarity with Spanish and English.

Work Environment and Company Culture:

As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex values work-life balance and offers flexible scheduling options to meet different employee needs. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We are committed to providing a supportive and inclusive work environment that fosters growth and development.

Compensation and Benefits:

* Competitive hourly rate of $23/hour

• Health care benefits, including medical, dental, and vision insurance
• Prescription drug discounts
• Employee assistance program (EAP)
• Paid time off for holidays, vacations, and sick days
• Retirement plans, including 401(K) matching
• Employee discounts on products and services sold in arenaflex stores
• Professional development opportunities, including training programs and skills development initiatives
• Wellness programs, including fitness challenges, health screenings, and wellness resources

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills and data entry experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Apply for this job