Experienced Customer Solutions Advisor – Transforming Delivery Experience for arenaflex Key for Business

At arenaflex, we're revolutionizing the delivery experience for customers with unprecedented quality, efficiency, and scale. Our innovative approach to logistics and package delivery operations is driven by cutting-edge technologies in IoT (Internet-of-Things). We're seeking a highly motivated and multi-talented individual to join our team as a Customer Solutions Advisor, where you'll play a critical role in transforming the delivery experience for our customers.

About arenaflex Key for Business

arenaflex Key for Business is a leading provider of innovative delivery solutions, leveraging cutting-edge technologies to match customer needs with delivery capacity and precision. Our team is passionate about transforming the logistics and package delivery operations, and we're committed to delivering exceptional customer experiences. As a Customer Solutions Advisor, you'll be part of a dynamic team that's shaping the future of delivery operations.

Key Responsibilities

As a Customer Solutions Advisor, you'll be responsible for coordinating with different support channels to provide superior experiences to both internal and external customers. You'll conduct impartial assessments to verify information provided through customer calls and emails, and utilize multiple systems to access customer information, research issues, and educate customers. Your day-to-day responsibilities will include:

• Conducting Third Party verification via incoming calls and email communication
• Understanding and implementing new information and procedures efficiently and professionally
• Delivering a consistent level of quality on all calls, encompassing the "white glove experience"
• Basic understanding of all Ring products
• Utilizing multiple systems to access customer information, research issues, and educate customers
• Collaborating with the trending teams to drive continuous process improvement
• Utilizing all available resources to solve internal challenges while ensuring first call resolution
• Developing and implementing scalable solutions to support arenaflex Key for Business' mission
• Assisting with other pods when needed
• Other duties and responsibilities as assigned

About the Team

Our team is a diverse and inclusive group of individuals who are passionate about transforming the logistics and package delivery operations. We're a team of innovators, thinkers, and problem-solvers who are committed to delivering exceptional customer experiences. We're looking for motivated and multi-talented individuals who are eager to join our team and contribute to our mission.

Basic Qualifications

To be considered for this role, you'll need to have:

• 1+ years prior Customer Service Experience
• Prior exposure and confidence in working with upper-level management on a regular basis
• Must demonstrate excellent voice quality and inflection as well as present a professional, courteous, and patient demeanor
• Ability to foster positive relationships with team members, managers, and internal departments
• Unconventional problem-solving skills, "thinking outside of the box"
• Proficiency with learning new technology and system applications
• Able to have open availability to work any day or time
• Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor's degree or equivalent professional experience
• 1-2 years of customer support, data analytics, or similar experience
• Basic knowledge of Microsoft Excel, Sales Force, and Smart Sheets
• Able to identify scope and priority of issues and tasks

Compensation and Benefits

arenaflex offers a competitive compensation package, including a base pay range of $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Our total compensation package includes equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutarenaflex.com/workplace/employee-benefits.

Why Join arenaflex?

At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're also committed to providing a safe and respectful work environment for all employees.

How to Apply

If you're a motivated and multi-talented individual who is passionate about transforming the delivery experience for customers, we encourage you to apply for this role. Please visit our career site to submit your application. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.aboutarenaflex.com/disability/us.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply Now

Apply Job! Apply for this job