Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Fastest and Most Reliable Network
At arenaflex, we're more than just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a fast-paced and dynamic environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy.
Join the arenaflex Team Life
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences across our fastest and most reliable network. You'll be the face of arenaflex, building relationships with customers, and providing them with the support and solutions they need to stay connected. With your superior sales and customer service skills, you'll be empowered to make a real difference in people's lives.
What You'll Be Doing
* Delivering an exceptional customer experience through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Responding to requests from customers about arenaflex products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
What We're Looking For
* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers.
- Someone who takes a deep interest in learning about customers, business challenges, and industry trends.
- A fast-paced and urgent individual who can manage incidents and juggle multiple priorities.
- A person with empathy and communication skills who can diffuse sensitive situations.
- A customer-centric individual who takes real ownership of customer concerns and is driven to provide exceptional customer service.
Even Better If You Have
* A related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
What We Offer
* A competitive compensation package, with the potential to earn more based on performance.
- A comprehensive benefits program, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
- A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
- Opportunities for career growth and development, with a focus on empowering you to reach your potential and contribute your best.
- A remote work environment, with occasional in-person trainings and meetings.
Work Environment and Company Culture
At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application. Apply Now!
Note:
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, with the potential to earn more based on performance. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job