Experienced Remote Customer Support Representative – Delivering Exceptional Health and Wellness Experiences
At arenaflex, we're revolutionizing the way people understand and achieve their health goals. Our cutting-edge DEXA scans provide a comprehensive whole-body health snapshot, empowering individuals to make informed decisions and take control of their well-being. As a key member of our Remote Health Team, you'll play a vital role in delivering exceptional customer experiences that inspire and motivate our clients to reach their full potential.
About arenaflex
arenaflex is a pioneering health and wellness company that's passionate about helping people achieve their goals. Our innovative approach to health assessment and personalized guidance has made us a leader in the industry. We're committed to creating a culture that values collaboration, innovation, and customer satisfaction. If you're a customer-centric professional with a passion for health and wellness, we want to hear from you!
Job Summary
We're seeking an experienced Customer Support Representative to join our Remote Health Team. As a seasoned CX professional, you'll be responsible for providing exceptional support to our clients via phone, SMS, chat, and email. You'll work closely with our event and support teams to ensure seamless communication and issue resolution. If you're a proven performer with a strong passion for delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities
* Handle daily phone, chat, and email customer service requests originating from customers and teammates
- Communicate promptly and effectively to resolve client inquiries and concerns
- Answer basic client questions about nutrition, health, fitness, and the DEXA technology
- Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction
- Participate in ongoing training and development to stay up-to-date on industry trends and best practices
Requirements
* 5-day a week fully remote position with flexible scheduling to accommodate business needs
- Hours: 2:30pm-11pm CST Sun-Thurs, with Fridays and Saturdays off
- First two weeks of training will be M-F, with Sundays mandatory
- Previous, extensive Customer Service experience required
- Passion for health and wellness is a must!
- Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment
- Proficiency in HubSpot, Salesforce, or similar platforms
- Strong knowledge of CX KPIs and processes
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Compensation and Benefits
* Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses
- Starting base rate: $20/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members are eligible for stock option grants, which are awarded based on performance annually
- Benefits include:
+ Sick leave + Paid time off + Health, dental, and vision insurance + 401k + Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support + Employee assistance program + Regular virtual social events
Why Join arenaflex?
* Be part of a dynamic and innovative company that's changing the face of health and wellness
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
- Participate in ongoing training and development to stay up-to-date on industry trends and best practices
- Contribute to a company that values diversity, equity, and inclusion, and is committed to creating a culture of belonging
How to Apply
If you're a seasoned Customer Support Representative with a passion for health and wellness, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job