Experienced Customer Support Representative - German, English, and Russian Language Proficiency - Remote Opportunity at arenaflex

At arenaflex, we're a leading mobile game development company that has revolutionized the gaming industry with our innovative and engaging games. With a global player base of over 30 million people, we're constantly pushing the boundaries of what's possible in the world of mobile gaming. As a dynamic and customer-centric organization, we're seeking a skilled Customer Support Representative to join our team and provide top-notch support to our players worldwide.

About arenaflex

arenaflex is one of the most successful mobile game development companies in the world, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. Our games have been installed an astonishing 2.3 billion times, which is a third of the world's population! We're proud of our achievements and continue to strive for excellence in everything we do. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the gaming industry.

Job Summary

We're looking for a highly skilled Customer Support Representative who is fluent in German, English, and Russian languages. As a key member of our support team, you'll be responsible for providing technical support to our players, engaging with our global player base, and collaborating with various departments to resolve issues efficiently. If you're passionate about gaming, have excellent communication skills, and are eager to learn and grow, we'd love to hear from you!

Key Responsibilities

As a Customer Support Representative at arenaflex, you'll have the opportunity to:

• Be a go-to expert who provides technical support for our free-to-play mobile games' multiple platforms, managing player tickets with the help of support engineers
• Engage with a global player base, offering technical advice and assistance to resolve issues efficiently
• Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Use your research skills to come up with solutions and enhance our support services
• Develop and maintain a deep understanding of our games, features, and technical requirements to provide accurate and effective support to our players

Requirements

To succeed in this role, you'll need:

• Excellent communication skills in English, both verbal and written
• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred, but not required
• Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment
• Ability to work independently and as part of a team, with excellent time management and organizational skills

Perks and Benefits

At arenaflex, we believe in taking care of our employees and providing a supportive work environment that fosters growth and well-being. Some of the perks and benefits you can expect include:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.
• Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
• Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

Work Format

As a remote employee, you'll have the flexibility to work from anywhere in the world, as long as you have a stable internet connection and a quiet workspace. Alternatively, you can choose to work from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including:

• Mentorship programs: We pair you with experienced colleagues who can guide and support you in your role.
• Training and development programs: We provide regular training sessions and workshops to help you develop new skills and knowledge.
• Career progression: We offer opportunities for career advancement and promotion within the company.

How to Apply

If you're passionate about gaming, have excellent communication skills, and are eager to learn and grow, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

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