Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex

Are you a passionate learning professional with a knack for creating meaningful learning experiences that drive business growth and employee development? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Learning Experience Designer to join our WW Customer Trust Training – Learning Experience Design (LXD) team. About arenaflex arenaflex is a leading global company that is revolutionizing the way we learn and grow. Our mission is to empower individuals and teams to achieve their full potential through innovative learning experiences. We believe that learning is a lifelong journey, and we're committed to creating a culture of continuous growth and development. About the WW Customer Trust Training – LXD Team Our team is a dynamic group of learning professionals who are passionate about creating great learning experiences for associates and investigators. We're responsible for designing and developing learning programs that support new hires, upskilling, and other trainings that provide our employees with the resources they need to excel in their roles. We're a team of LXDs, Project/Program Managers, and Managers who work together to improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and measuring the learner experience through customer feedback and curriculum evaluation. Key Responsibilities As a Learning Experience Designer on our team, you'll have the opportunity to design and develop learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. Your responsibilities will include: * Developing Learning Experiences: Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools. * Curriculum Maintenance and Review: Manage and execute curriculum maintenance review and implementation cycles to ensure our learning programs are up-to-date and effective. * Mentoring and Coaching: Mentor or coach new LXDs and apprentices on design and processes to ensure they have the skills and knowledge they need to succeed. * Consulting with Customers: Consult with customers to define the problem to be solved and the best solution to that problem, ensuring our learning programs meet their needs. * Process Improvement: Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials. * Program Consulting: Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently. * Data-Driven Insights: Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience. * Continuous Performance Improvement: Lead efforts to drive continuous performance improvement from those insights, conducting analysis to identify key tasks/skills to target in the curriculum and performing post-implementation evaluation on key performance and business metrics. * Collaboration: Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content. Essential Qualifications * 5+ years of program or project management experience * 5+ years of working cross-functionally with tech and non-tech teams experience * 5+ years of defining and implementing process improvement initiatives using data and metrics experience * Bachelor's degree * Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications * 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience * 5+ years of driving process improvements experience * 3+ years of managing stakeholders in cross-functional project experience * 3+ years of change management experience What We Offer * A dynamic and supportive work environment that encourages growth and development * Opportunities to work on high-impact projects that drive business growth and employee development * Collaborative team environment with a focus on continuous learning and improvement * Competitive compensation and benefits package * Professional development opportunities to help you achieve your career goals How to Apply If you're a passionate learning professional with a knack for creating meaningful learning experiences, we want to hear from you! Apply now to join our WW Customer Trust Training – LXD team at arenaflex.

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Note: arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job