Experienced Seasonal Customer Service Representative Part-Time - 100% Remote Opportunity

At arenaflex, we're not just looking for seasonal help - we're looking for passionate individuals who share our commitment to delivering exceptional customer experiences. As a Seasonal Customer Service Representative Part-Time, you'll play a vital role in helping us transform the way healthcare is administered in the United States. Join our dynamic team and experience the difference that comes with working for a company that truly cares about people.

About arenaflex

arenaflex is a leading provider of innovative technology and services that solve critical healthcare payer challenges. We're dedicated to creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients.

Purpose and Scope

As a Seasonal Customer Service Representative Part-Time, you'll be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You'll work closely with our team to provide exceptional customer service, drive our culture through values, and develop positive relationships with our clients.

Job Specifics

* Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift during peak business hours.

• Shift 1: 8:00 AM to 4:30 PM EST
• Shift 2: 1:30 PM to 10:00 PM EST
• Duration: October 2024 through January 2025
• Time Off: No long-term planned time off during the assignment
• This role requires availability on weekends and adherence to the specified schedule and training period.

Who You Are

At arenaflex, you're more than just a seasonal employee - you're part of the team. We're looking for unique individuals who share our values and are passionate about delivering exceptional customer experiences. If you're self-driven, have a positive outlook, and are able to demonstrate confidence, tact, patience, and diplomacy while dealing with customers, we want to hear from you.

Principal Responsibilities and Duties

* Answer and track telephone calls within established department standards

• Track all existing member calls within the IKA database, ensuring that documentation is concise and factual
• Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
• Answer "entry level" claims inquiries
• Takes "Over the Counter" (OTC) orders for products and diabetic supplies
• Understands and processes "entry level" enrollment and disenrollment procedures
• Enters prospective members into our software database
• Maintains appropriate current source documents and reference documents
• Interacts professionally with other employees, customers, and suppliers
• Works effectively as a team contributor on all assignments
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• As required, re-directs calls to appropriate department

Customer Service

* Responsible for driving the arenaflex culture through values and customer service standards

• Accountable for outstanding customer service to all external and internal contacts
• Develops and maintains positive relationships through effective and timely communication
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Education, Experience, and Required Skills

* Ability to read and interpret documents and calculate figures and amounts

• Strong typing skills (40-60WPM)
• Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
• Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
• Ability to toggle between different systems to gather information and provide updates
• Excellent oral and written communication skills including good grammar, voice and diction
• Proficient in MS Office including basic computer and keyboarding skills
• Excellent customer service skills (friendly, courteous, and helpful)
• High school diploma or general education degree (GED) required
• Minimum of six months to one-year related experience required
• An equivalent combination of education, training, and experience

Career Growth Opportunities and Learning Benefits

As a Seasonal Customer Service Representative Part-Time, you'll have the opportunity to learn and grow with our team. You'll be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have access to opportunities for regular full-time roles when they become available.

Work Environment and Company Culture

At arenaflex, we're committed to creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. As a Seasonal Customer Service Representative Part-Time, you'll have the opportunity to work from home, enjoy a flexible schedule, and take advantage of our comprehensive benefits package.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we want to hear from you. Apply now to become a Seasonal Customer Service Representative Part-Time at arenaflex. Apply Job! Apply for this job