Experienced Mortgage Customer Service Representative II – Mortgage Origination and Customer Support

At arenaflex, we're seeking highly skilled and motivated individuals to join our team as Mortgage Customer Service Representatives II. As a key member of our mortgage origination and customer support team, you will play a vital role in engaging with lenders, banking/mortgage institutions, and consumers to provide expert guidance and support on HUD FHA and reverse mortgages. If you're passionate about delivering exceptional customer experiences and have a strong background in mortgage origination, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading Federal Government service provider, headquartered in Sterling, Va. With extensive experience and knowledge in systems engineering, IT services, strategic communications, and program support, we've established ourselves as a trusted partner that treats our customers, partners, and employees with integrity and respect. Our commitment to quality, customer satisfaction, and employee well-being sets us apart from the competition.

Job Summary

As a Mortgage Customer Service Representative II, you will be responsible for providing expert guidance and support to customers, lenders, and banking/mortgage institutions on HUD FHA and reverse mortgages. You will engage with customers through various channels, including phone, email, and in-person interactions, to address their queries, concerns, and needs. Your exceptional customer service skills, mortgage origination experience, and technical expertise will enable you to provide accurate and timely information, resolve complex issues, and build strong relationships with our customers.

Key Responsibilities

* Provide expert guidance and support to customers, lenders, and banking/mortgage institutions on HUD FHA and reverse mortgages

• Engage with customers through various channels, including phone, email, and in-person interactions
• Address customer queries, concerns, and needs in a timely and professional manner
• Resolve complex issues and provide accurate and timely information to customers
• Build strong relationships with customers, lenders, and banking/mortgage institutions
• Collaborate with internal teams, including mortgage origination, underwriting, and customer service
• Stay up-to-date with industry developments, regulations, and best practices
• Participate in ongoing training and professional development to enhance skills and knowledge

Essential Qualifications

* Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and/or other government-backed loans (FHA, USDA, VA)

• Two to four years of college or equivalent work experience
• Strong interpersonal and customer service skills
• Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites, and support tools
• Effective written and verbal communication
• Ability to analyze and solve problems
• Ability to manage time effectively
• Ability to type 35 words per minute
• The ability to work an 8-hour shift, Monday through Friday between 8am to 8pm Eastern Time, based on business needs

Desired Qualifications

* Mortgage origination experience

• Knowledge of HUD FHA and reverse mortgage products and services
• Experience working with government-backed loans (FHA, USDA, VA)
• Strong understanding of mortgage origination processes and procedures
• Ability to work in a fast-paced environment and meet deadlines

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to analyze and solve complex problems
• Effective time management and organizational skills
• Ability to work in a team environment and collaborate with internal teams
• Strong technical skills, including proficiency in MS Office and Customer Relationship Management applications
• Ability to stay up-to-date with industry developments, regulations, and best practices

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Ongoing training and professional development to enhance skills and knowledge
• Mentorship programs to support career growth and development
• Opportunities for advancement and career progression
• Collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture

arenaflex is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. We're proud of our reputation for customer satisfaction and our commitment to providing a comprehensive benefits package for full-time employees, including:

• Paid time off
• Paid holidays
• 401k with company match
• Health/dental/life insurance
• Short and long-term disability
• Flexible spending accounts

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $45,000 to $60,000 per year, depending on experience. We also offer a range of benefits, including:

• Comprehensive health insurance
• Dental and vision insurance
• Life insurance
• Short and long-term disability insurance
• Flexible spending accounts
• Paid time off and holidays
• 401k with company match

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in mortgage origination, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job