Experienced Customer Service Representative – Remote Online Chat Support for arenaflex Members

At arenaflex, we're on a mission to provide exceptional financial services to our members across the state of Louisiana and beyond. As a leading state-chartered credit union, we've been serving our community since 1956, and we're now seeking a talented and customer-focused individual to join our team as a Remote Online Chat Representative. If you're passionate about delivering top-notch service, have a knack for problem-solving, and are comfortable working in a sales environment, we want to hear from you!

A Day in the Life of a Remote Online Chat Representative at arenaflex

As a Remote Online Chat Representative, you'll be the face of arenaflex, providing support to our members through various digital channels, including email, web and mobile messaging, chat, and text. Your primary responsibilities will include:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Remote Online Chat Representative Skills and Qualifications

To succeed in this role, you'll need to possess:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

To work from home, you'll need to meet the following requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training and onboarding.

Why Join the arenaflex Team?

At arenaflex, we're more than just a credit union – we're a community-driven organization that values our members and employees alike. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We welcome individuals with unique backgrounds, working styles, and skill sets, and we believe that our differences make us a better team.

Benefits and Perks

As a full-time employee of arenaflex, you'll enjoy an array of amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. If you're ready to join a dynamic team that's passionate about delivering exceptional service and making a difference in our community, apply now to become a Remote Online Chat Representative at arenaflex! Apply Job! Apply for this job