Experienced Bilingual Customer Service Representative - Remote US
At arenaflex, we're passionate about empowering individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities, self-directing their own long-term home care. As the nation's largest and most experienced Financial Management Service provider, we're dedicated to assisting those eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budget. Our mission is to revolutionize the way long-term care is delivered, and we're seeking a talented and compassionate Bilingual Customer Service Representative to join our team.
About arenaflex
arenaflex is a dynamic and entrepreneurial organization that values results-oriented individuals who strive to exceed customer expectations. We're committed to creating a culture of inclusion, where every employee feels empowered and accepted. Our fast-paced environment is perfect for motivated candidates who want to make a difference in the lives of the consumers we serve.
Job Summary
As a Bilingual Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers through inbound and outbound calls, emails, and other communication channels. You'll be responsible for responding to customer inquiries, resolving issues, and providing support to ensure a positive experience. If you're passionate about delivering outstanding customer service, have excellent communication skills, and are fluent in Spanish, we want to hear from you!
Key Responsibilities
* Respond to inbound and outbound call inquiries in a professional, friendly, and timely manner
- Initiate outbound calls to respond to inquiries and follow up with previous contacts
- Respond to all inquiries in a public-service oriented manner, understanding the needs and working effectively with persons with disabilities
- Perform support ticket transaction resolution tasks and administrative functions
- Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries
- Maintain adequate records/documentation for audit and internal control purposes
- Route mail, email, and other administrative support duties as assigned
- Develop an excellent working knowledge of operating platforms required to fulfill job responsibilities
- Learn program rules of assigned projects to ensure ability to respond to customer service inquiries
Required Skills
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Excellent verbal, written communication, and troubleshooting skills
- Demonstrated understanding and ability to work with persons with disabilities
- Ability to compose reports, business correspondence, and procedure manuals
- Excellent verbal and written communication skills
- Ability to troubleshoot
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Excellent attention to detail and ability to manage time effectively in a fast-paced environment
- Knowledge of Microsoft Windows, Excel, and Word preferred
Qualifications
* High school degree or equivalent required
- 6-month call center experience preferred; or 1-year customer service experience
- Bilingual (Spanish) is required
Working Conditions
* Remote setting
Compensation & Benefits
* 401k Retirement Plan
- Medical, Dental, and Vision insurance on first day of employment
- Generous Paid Time Off
- Employee Assistance Program and more!
- Base pay may vary depending on skills, experience, job-related knowledge, and location
- Certain positions may also be eligible for a performance-based incentive as part of total compensation
Why Join arenaflex?
* Opportunity to make a difference in the lives of individuals with disabilities or chronic illnesses and aging adults
- Collaborative and dynamic work environment
- Comprehensive benefits package
- Professional development opportunities
- Recognition and rewards for outstanding performance
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At arenaflex, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic organization that's making a difference, apply now! Apply for this job