Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex
Join arenaflex's Award-Winning Team and Ignite Your Career in Customer Service
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where diversity and inclusion are valued? Look no further than arenaflex, a leading provider of customer experience solutions for the world's most iconic brands. As a Healthcare Customer Service Representative working remotely, you'll be part of a talented team that's dedicated to bringing humanity to business.
About arenaflex
arenaflex is a global company that's been making customers happy since 1982. We're proud to be an equal opportunity employer that values diversity, inclusion, and employee well-being. Our mission is to deliver exceptional customer experiences powered by our combination of humanity and technology. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences to our clients' customers. Your passion for helping others will shine through as you:
- Bring your expertise and product knowledge to recommend upgrades to customers' health plans
- Conduct research and make outbound calls to provide answers to customers' general health care benefit and eligibility questions
- Assist customers with logging into and understanding the functionality of their online health account, locating doctor and facility information
A Typical Day in Your Role
* You'll work from the comfort of your own home, using your own computer and high-speed internet connection (> 15 mbps)
- You'll have access to a global team of curious lifelong learners who are guided by our company values
- You'll receive individualized webcam-enabled coaching and support to help you succeed in your role
- You'll have opportunities to develop your skills and advance your career through our comprehensive training programs and 1000s of free courses
What You Bring to the Role
* 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset that meets our technical requirements)
- A smartphone or other device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
* A supportive and inclusive work environment that values your career and professional development
- A base wage range of $16 per hour, plus performance bonus opportunities
- A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives
- Opportunities to develop your skills and advance your career through our comprehensive training programs and 1000s of free courses
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Company Culture
Our TTEC community is here for you as one dynamic, global family. We're proud to be a Great Place to Work certified company, and our employees have spoken – our purpose, team, and company culture are amazing!
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to diversity, inclusion, and employee well-being. Apply now and join our team of talented professionals who are dedicated to bringing humanity to business.
Equal Opportunity Employer
arenaflex is an equal opportunity employer that values diversity, inclusion, and employee well-being. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Benefits and Perks
* Base wage range of $16 per hour, plus performance bonus opportunities
- Comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives
- Opportunities to develop your skills and advance your career through our comprehensive training programs and 1000s of free courses
- Supportive and inclusive work environment that values your career and professional development
- Global team of curious lifelong learners guided by our company values
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit https://www.hellottecbenefits.com for more information.
Apply Now
Ready to ignite your career in customer service and join a dynamic, global team that's dedicated to bringing humanity to business? Apply now and become a part of arenaflex's award-winning team! Apply for this job