Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to our clients. As a Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering top-notch customer service, showcasing our products and services, and contributing to the growth and success of our team.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong commitment to quality, customer satisfaction, and innovation, we strive to be the go-to destination for businesses and individuals seeking expert advice and exceptional service. Our team of dedicated professionals is passionate about delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Job Summary

We're seeking an experienced Retail Customer Service Associate to join our team at arenaflex. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences, showcasing our products and services, and contributing to the growth and success of our team. If you're a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Deliver exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide customer expertise in printing, signs & graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store environment
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to operate with minimal supervision
• Ability to work in a fast-paced environment, under substantial pressure
• Ability to maintain attention and concentration for extended periods of time

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a team environment
• Ability to multitask and prioritize tasks effectively
• Basic math skills and accuracy with handling cash and making change
• Ability to operate a Point of Sale terminal (POS) and other retail equipment
• Knowledge of print, signs & graphics, and shipping products and services
• Ability to stay current on retail store merchandising materials and ensure proper display of all retail area product and signage

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills and careers. As a Retail Customer Service Associate, you'll have the opportunity to:

• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the growth and success of our team
• Collaborate with other team members to achieve common goals and objectives
• Receive feedback and coaching to help you improve your performance and achieve your career goals

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a commitment to delivering exceptional customer experiences. Our team is passionate about delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18.55 - $21.81
• Opportunities for career growth and advancement
• Ongoing training and development programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance and contributions
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement

How to Apply

If you're a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply for this job