Experienced Live Chat Agent – Compassionate Customer Support Representative
At arenaflex, we're on a mission to provide exceptional customer service and support to individuals and families in need. As a Live Chat Agent, you'll play a vital role in helping us achieve this goal by providing empathetic and informative assistance to our clients. If you're passionate about serving others and making a positive impact, we want to hear from you!
About arenaflex
arenaflex is a family-owned company with a rich history of providing quality residential services since 1986. Our commitment to excellence and compassion has earned us a reputation as a trusted partner in the community. We're proud to offer a supportive and inclusive work environment that values diversity, equity, and inclusion.
Job Summary
We're seeking experienced Live Chat Agents to join our team at arenaflex. As a Live Chat Agent, you'll be responsible for handling inbound calls and providing accurate and informative assistance to our clients. You'll work closely with our team to resolve customer inquiries, address concerns, and provide exceptional customer service.
Responsibilities
As a Live Chat Agent, your key responsibilities will include:
- Responding to telephone inquiries and concerns using approved procedures and guidelines
- Answering questions on various issues regarding benefits offered by arenaflex
- Resetting Personal identification of callers unable to self-serve in the Interactive Voice Response system
- Gathering information, researching, and resolving inquiries, and documenting customer calls
- Reading and interpreting documents on file
- Understanding and retaining a large amount of information
- Answering and responding professionally to escalated calls
- Communicating appropriate options for resolution in a timely manner
- Reviewing customer needs and informing customers of services and resources available to them
- Staying alert and responsive to customer needs
Qualifications
To be successful as a Live Chat Agent, you'll need:
- A high school diploma or GED
- Bilingual skills a plus
- Computer literacy and ability to use multiple programs
- Typing minimum of 25 WPM
- Ability to successfully complete a background check
- Weekend and holiday availability may be required
Preferred Qualifications
* Experience working with individuals with disabilities
- Entry-level position with potential for career growth
Benefits
As a Live Chat Agent at arenaflex, you'll enjoy:
- A positive, employee-friendly culture
- $16.50 per hour pay rate (bi-weekly pay)
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- Full benefit options, including:
+ Paid time off and paid vacation + BCBSIL Health and Dental benefits, including free Vision insurance + 401k with employer match
Work Environment and Culture
At arenaflex, we value our employees and strive to create a supportive and inclusive work environment. Our office is located in Danville, IL, and we offer a range of benefits and perks to support your physical and mental well-being. We're committed to providing a safe and respectful workplace where you can thrive.
Compensation and Perks
* $16.50 per hour pay rate (bi-weekly pay)
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- Full benefit options, including:
+ Paid time off and paid vacation + BCBSIL Health and Dental benefits, including free Vision insurance + 401k with employer match
How to Apply
If you're passionate about serving others and making a positive impact, we want to hear from you! Apply now to join our team as a Live Chat Agent at arenaflex. Interviews are available immediately, and we look forward to welcoming you to our team. Apply Job! Apply for this job