Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play in a world where technology brings them joy. Our team of innovators, creatives, and problem-solvers is dedicated to driving impact and making a difference in the lives of our customers. As a valued member of our arenaflex family, you'll have the opportunity to share your ideas, learn, grow, and thrive in a dynamic and inclusive environment.

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower people's lives. Our mission is to connect people to what brings them joy, and we're committed to delivering exceptional customer experiences that exceed expectations. With a strong focus on innovation, creativity, and impact, we're constantly pushing the boundaries of what's possible.

Join the arenaflex Team

As a Fiber Customer Support Analyst, you'll be part of a talented team that's dedicated to providing exceptional technical support and customer service to our Fios customers. You'll work in a fast-paced call center environment, troubleshooting issues and answering customer tech questions with ease. If you're passionate about delivering outstanding customer experiences and have a knack for technical problem-solving, we want to hear from you!

Responsibilities

As a Fiber Customer Support Analyst, your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong technical background, with a related Associate Degree or 2+ years' relevant experience
• Technical support call center experience, with a proven track record of resolving complex technical issues
• Excellent problem-solving skills, with the ability to analyze and troubleshoot technical issues
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues

Preferred Qualifications

While not required, we're looking for candidates with:

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience
• Knowledge of communication and networking components, including fiber and copper networks
• Experience with customer relationship management (CRM) software and other technical tools

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Benefits and Compensation

We offer a comprehensive benefits package that includes:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule, with the potential to earn more based on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and inclusive work environment, we encourage you to apply. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job