Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on arenaflex's Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a fast-paced and dynamic environment. Our team is dedicated to empowering our customers and communities, and we're looking for talented individuals like you to join our V Team!

What You'll Be Doing

As an Experienced Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. You'll be working with America's fastest and most reliable network, providing top-notch service to our customers and helping them stay connected to what matters most. Your superior sales and customer service skills, combined with your enthusiasm for technology, will make you a valuable asset to our team.

Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A team player who enjoys the fast pace and urgency needed to manage incidents and can juggle multiple priorities
• An empathetic and effective communicator who can diffuse sensitive situations and provide exceptional customer service
• A driven individual who takes real ownership of customer concerns and is committed to delivering exceptional customer experiences

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging

• Opportunities for career growth and development, including training and mentorship programs
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A competitive compensation package, with the potential to earn more based on performance and location
• The chance to work from home with occasional in-person trainings and meetings

Work Environment and Culture

At arenaflex, we're committed to creating a collaborative, inclusive environment that celebrates our employees' differences and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our culture is built on the values of innovation, customer obsession, and teamwork, and we're looking for individuals who share these values and are passionate about delivering exceptional customer experiences.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that fosters a sense of belonging and encourages authenticity.

Benefits

Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

Compensation

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply Job! Apply for this job