Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we're seeking forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. We're committed to being a leader in the industry, and we're looking for talented individuals who share our passion for providing best-in-class service and making a difference in the lives of our members.

About arenaflex

arenaflex is a leading health insurance provider in Nebraska, dedicated to delivering exceptional customer experiences and innovative solutions to our members. We're proud to be a part of the arenaflex family, which has been serving the community for over [insert number] years. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a top employer in the state.

Job Summary

We're seeking an Experienced Customer Service Representative to join our team, working from home in Nebraska or the Omaha metro area. As a Customer Service Representative, you'll be the primary customer interface for inquiries, handling incoming phone calls, and providing expert guidance to navigate the challenging world of insurance. You'll be responsible for:

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
• Elevates sensitive customer requests when necessary.
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

Responsibilities

* Handle incoming phone calls and respond to customer inquiries in a timely and professional manner.

• Research customer information and utilize appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
• Elevate sensitive customer requests when necessary and work with internal teams to resolve issues.
• Comply with State and Federal regulations and mandates, which are continually changing, and take initiative to stay current on policies and procedures required to support the customer and ensure compliance.
• Remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
• Participate in ongoing training and development to stay up-to-date on industry trends and arenaflex products and services.

Requirements

* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement.

• Availability for training 9-12 weeks in length.
• Basic medical/dental terminology and contract interpretation is a plus.

Preferred Qualifications

* Experience in a health insurance or related field.

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Basic medical/dental terminology and contract interpretation.
• Experience with customer relationship management (CRM) software.

What We Offer

* Competitive salary: $39,520 annually, plus benefits package (Health Benefits effective 1st of the month following start date).

• Full-time (40 hours per week) position with opportunities for career growth and advancement.
• 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday.
• Work schedule: After training, must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday.
• Reliable internet service provider and dedicated, distraction-free workplace required.
• Opportunities for professional development and growth within the company.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Culture

* Work from home in Nebraska or the Omaha metro area.

• Collaborative and dynamic work environment.
• Opportunities for professional development and growth within the company.
• Recognition and rewards for outstanding performance.
• arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit [insert link] to submit your application.

Anticipated Class Start Dates

* November 2024

• Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application!

Learn More

Learn more about what makes arenaflex such an exceptional place to work by visiting arenaflex.com/Careers. We're committed to being a leader in the industry, and we're looking for talented individuals who share our passion for providing best-in-class service and making a difference in the lives of our members. Apply for this job