Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we're excited to introduce you to an incredible opportunity to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative.

About arenaflex

arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide the best service and pet products anywhere, and we're committed to empowering our team members to become their best selves. With a culture that values ownership, accountability, and creativity, we're a place where you can be your authentic self and make a real difference in the lives of our customers and their pets.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. You'll be responsible for:

• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need to meet the following technical requirements:

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're not just looking for customer service representatives – we're looking for team members who are passionate about delivering exceptional customer experiences and are committed to growing and developing their skills. As a member of our customer service team, you'll be empowered to become your best self, with opportunities to:

• YOU BELONG: arenaflex is a place where you can be your authentic self, with a diverse and inclusive team that values your unique perspectives and experiences
• YOU CAN GROW: Our culture is designed to support your growth and development, with ongoing training and development opportunities, resources, and support to help you succeed
• YOU CAN MAKE A DIFFERENCE: You'll have the opportunity to make a real difference in the lives of our customers and their pets, with a focus on delivering exceptional customer experiences and solving complex problems
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have access to ongoing training and development, resources, and support to help you succeed
• YOU WILL GET REWARDED: arenaflex offers competitive wages, medical & dental insurance, 401k, and more, as well as opportunities to earn bonuses and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join arenaflex's customer service team. To access the application, please click on the link below: Apply Job! Apply for this job