Experienced Part-Time Customer Advisor – Tech Support and Account Management
Join arenaflex, a leading technology company, as an Experienced Part-Time Customer Advisor in our North Tyneside & Gosforth office. We're looking for a skilled and empathetic individual to join our Tech Team, providing exceptional customer service and support to our valued clients. If you have a wealth of life experience, strong communication skills, and a passion for helping others, we want to hear from you.
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the way people live and work. With a strong focus on customer satisfaction and employee well-being, we're committed to creating a positive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional service and support to our customers, and we're looking for like-minded individuals to join our ranks.
Job Summary
As an Experienced Part-Time Customer Advisor, you'll be responsible for providing top-notch customer service and support to our clients over the phone. You'll work closely with our customers to understand their needs, resolve issues, and find the best possible solutions. This is a fantastic opportunity to join a dynamic team, develop your skills, and make a real difference in people's lives.
Key Responsibilities
* Provide exceptional customer service and support to clients over the phone
- Listen actively to customers' needs and concerns, and work together to find solutions
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of arenaflex products and services
- Stay up-to-date with industry trends and developments to provide expert advice and guidance
- Work closely with colleagues to share knowledge and best practices
- Participate in ongoing training and development to enhance skills and knowledge
Essential Qualifications
* 1-2 years of customer service experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with CRM systems
Preferred Qualifications
* Experience in a tech-related industry or customer-facing role
- Knowledge of arenaflex products and services
- Previous experience in a part-time or flexible work arrangement
- Strong understanding of customer service principles and best practices
- Ability to work flexible hours, including evenings and weekends
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with CRM systems
- Strong customer service skills and a passion for helping others
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong time management and organizational skills
Career Growth Opportunities and Learning Benefits
* Ongoing training and development to enhance skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Flexible work arrangements to balance work and personal life
- Access to industry-leading training and development programs
Work Environment and Company Culture
* arenaflex is committed to creating a positive and inclusive work environment that fosters growth and development
- Our team is passionate about delivering exceptional service and support to our customers
- We value diversity, equity, and inclusion, and strive to create a workplace that reflects these values
- We offer a range of benefits and perks to support employee well-being and work-life balance
Compensation, Perks, and Benefits
* Competitive salary of £12,535.33 rising to £12,843.13 after 8 months
- Uncapped commission and incentives
- Huge discounts on EE & BT products, including mobile and broadband
- Support in carving your own career path
- Season Ticket Travel Loan
- Volunteering days to give back to your local community
- Optional Private Healthcare and Dental
How to Apply
If you're a motivated and customer-focused individual with a passion for helping others, we want to hear from you. Apply now to join our team as an Experienced Part-Time Customer Advisor and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job