Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as an Evening Customer Care Associate. As a valued member of our team, you will play a critical role in delivering exceptional customer experiences, navigating the complexities of healthcare, and making a meaningful impact on the lives of our members.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to exceptional customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

Job Summary

As an Evening Customer Care Associate, you will be responsible for delivering a positive experience that solves members' needs and challenges, while working to resolve issues. You will be the first point of contact for our members, providing guidance, direction, and support to navigate the healthcare system. Your exceptional communication skills, problem-solving abilities, and multitasking skills will enable you to effectively manage tasks, interact with members, providers, insurance carriers, and other vendors, and provide timely follow-up as necessary.

Key Responsibilities

* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries

• Build rapport with callers using a friendly, courteous, and professional manner
• Verify/Collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate area(s) both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits and Perks

As an Evening Customer Care Associate, you will enjoy a comprehensive benefits package, including:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team members are passionate about making a difference in the lives of our members, and we strive to foster a culture that encourages collaboration, innovation, and continuous learning. As an Evening Customer Care Associate, you will have the opportunity to work from home, enjoy flexible scheduling, and participate in ongoing training and development programs to enhance your skills and career growth.

Career Growth Opportunities

arenaflex is committed to the growth and development of our team members. We offer a range of career growth opportunities, including:

• Training and development programs to enhance your skills and knowledge
• Opportunities for advancement within the company
• Mentorship and coaching from experienced team members
• Participation in company-wide initiatives and projects

Pay Rate and Hours

The hourly rate for this position is $16.00, with a 10% rate differential for evening shifts. The position is full-time (40 hours/week), with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. Occasional overtime may be required.

How to Apply

If you are a customer service enthusiast with a passion for helping others, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our commitment to exceptional customer service. Apply for this job