Senior Program Manager, Consumer Customer Service Support, Program Delivery Group

Join arenaflex's Consumer Customer Service Support (C2S2) Program Delivery team as a seasoned Senior Program Manager and play a pivotal role in shaping the customer experience. At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Senior Program Manager in our Consumer Customer Service Support (C2S2) Program Delivery team, you'll collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. If you're a seasoned program management professional with a passion for driving customer-centric initiatives, we want to hear from you.

About arenaflex

arenaflex is a leading e-commerce company that's revolutionizing the way people shop and interact with our platform. We're committed to innovation, customer satisfaction, and employee growth. Our Consumer Customer Service Support (C2S2) Program Delivery team is at the forefront of delivering exceptional customer experiences, and we're seeking a talented Senior Program Manager to join our ranks.

Key Responsibilities

As a Senior Program Manager in our C2S2 Program Delivery team, you'll be responsible for:

• Defining the strategy and direction for projects and gaining consensus and clear alignment at all levels as appropriate.
• Interacting with cross-disciplinary and cross-functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the project's standard operational procedures, processes, and technical requirements.
• Defining, prioritizing, and planning projects that need to be implemented to execute on the process and technical requirements.
• Scheduling, securing resources, and managing cross-functional teams to deliver to these projects.
• Monitoring the execution and ensuring the delivery of projects in a program is to an appropriate level of quality, ensuring the overall integrity of the request.
• Monitoring project's overall progress; anticipating risks, resolving issues, and initiating corrective action as appropriate.
• Managing the dependencies and the interfaces between projects and negotiating the trade-offs needed.
• Providing overall stakeholder management and project progress reporting on a regular basis.
• Where applicable, managing and overseeing third-party contributions to the project.

A Day in the Life

As a Senior Program Manager in our C2S2 Program Delivery team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You'll be responsible for managing multiple projects simultaneously, collaborating with cross-functional teams, and driving customer-centric initiatives. If you're a motivated and results-driven professional who thrives in a fast-paced environment, we want to hear from you.

Benefits

arenaflex offers a comprehensive benefits package that includes:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Qualifications

To be considered for this role, you'll need to have:

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Bachelor's Degree

Preferred Qualifications

* 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

Diversity, Equity, and Inclusion

arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

How to Apply

If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we want to hear from you. Please apply via our internal or external career site.

Job ID:

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